Ask an expert


opilif

Hi I own a Skoda Octavia 2010. Warranty has expired 2014. It has just needed a new fuel pump and battery at a cost of $ 1261.00. My wife who has driven second hand cheapies all her life cannot believe a car of this age would need such major work at 5 years old. I must add that tonight it broke down in the middle of the road and would not start as well after it has been "fixed" . Is this sort of major work to be expected in a 5 year old Skoda? She would like to complain to them but we want to know if we are being reasonable.

Anon

Hi there,
No we would not expect to have to carryout major work on a new vehicle. However it is not uncommon with vehicles of any make to experience issues.
If your car is NZ new and been maintained by the dealer, sometimes the manufacture
can repair the car as "good will". If it's a known fault and not long out of warranty.
This is solely at the dealers discretion, but may be worth a try.
Depending on what the cause of the recent breakdown, the repairer should guarantee the work they carry out.