About our AA Response Centre
- Our national AA Service Response Centre operates 24/7
- Our call centre is equipped with state of the art electronic mapping systems
- These systems help pinpoint your location quickly and accurately
- If we're delayed, this is generally because of a remote location, bad weather or heavy traffic, and we will advise you
About our Call Centre staff
- Our staff are trained customer service professionals
- Our staff have an excellent knowledge of New Zealand geography
- On average, we take 760,000 calls for assistance each year
About our AA Roadservice team and response rate
- We provide AA Members nationwide roadside assistance 24/7
- Our AA Roadservice staff are fully qualified and very experienced
- Our team covers New Zealand's main metropolitan and provincial areas
- To support our nationwide coverage, we also use a network of approximately 400 AA Roadservice contractors
- These contractors have over 1,200 staff who will work with us to help you
- Last year, we reached 65% of breakdowns within 30 minutes and 94% of breakdowns within the hour