Ask an expert


rachyhiggy

Have a Disel Ford Kuga 2013. Transmission has gone and needs fixing. Cost $4000 ..is this reasonable? Also, concerned that this problem is happening and only 7 yrs old- we brought new. Rachae

Anon

Hi there,
Unfortunately this does sound like a fairly average cost for transmission repairs. You can ask the dealer for some 'goodwill' assistance and point out that you've had the vehicle since new, and other points that might help (always serviced on time by the same dealer, valued customer etc.) The Consumer Guarantees Act (CGA) doesn't have a timeframe but you can find more information here: https://www.consumerprotection.govt.nz/help-product-service/cars/