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evacher91

I purchased a 2014 Ford Focus back in February from a non-Ford dealer. Being from the UK market where there are much fewer automatic transmissions I was not aware of the issues with the PowerShift transmission at the time. The car has now started demonstrating the symptoms which are common with the transmissions issues.

As I didn't purchase the vehicle from a Ford dealership and the car is out of the original manufacturers warranty does Ford have any responsibilities towards the car?

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Anon

Hi there,
Your first choice is to go back to the dealer as it is their responsibility under the CGA (If it applies to you) to ensure the vehicle is fit for purpose for a reasonable length of time etc (no exact time given). You must give them first right of remedy- they might take it to Ford as part of their remedy process (if it's an NZ new vehicle). https://www.consumerprotection.govt.nz/help-product-service/cars/solving-issues-car-dealer/

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