Terms and conditions

AA Home Book a Job Terms and Conditions


These Terms and Conditions are for Book a Job services booked through AA Home.

Throughout these Terms and Conditions, there are words in bold. These words have a specific meaning and are explained in the ‘Definitions’ section at the end of this document. In addition to this, the words ‘we’, ‘us’ or ‘our’ mean AA Home Limited. The words ‘you’ or ‘your’ mean the subscriber.

We encourage you to review these terms and conditions on a regular basis, as they may be updated from time to time.

Book a Job services

Where your property is within the Book a Job service area, Book a Job service is available and includes those jobs that a service provider has expertise and capacity to undertake.

You or a person you nominate must be present at your property for the Book a Job service. Where assistance is required to enter your property, proof of identity will be required prior to the home being unlocked. This can be in the form of a current NZ drivers licence, passport, or 18+ card.

A service provider may refuse to deliver Book a Job service at its own discretion.

We use reasonable efforts to monitor the quality of Book a Job services offered by a service provider. Any issues regarding safety, quality, condition or description should be notified to us.

If you have a complaint of any nature, please report this to AA Home within seven (7) days following service. Supporting material and evidence will be required.

Booking system

Bookings for Book a Job services are made through this online booking system. When received, we will pass your booking request to the most appropriate service provider.

You will be able to request a preferred booking window, which will be taken into account, however the provision of a specific booking window will depend on availability.

Where a Book a Job service cannot be facilitated as requested, we will reasonably endeavor to arrange an alternative time for the Book a Job service with you and a service provider.

We may refuse to offer Book a Job service where we reasonably suspect any speculative, fraudulent, abuse or other misuse in relation to the booking system or services.

Once a Book a Job service booking is confirmed, this create a contractual obligation between you and us.

We reserve the right at any time to add, change or withdraw particular Book a Job services at our own discretion.

Pricing and Payment

Upon booking a Book a Job service, you will be provided with an estimated price to complete the job based on information you provided and the service provider’s experience delivering these services.

If required, the service provider attending to complete your Book a Job service will conduct an assessment and will either confirm that the job can be completed for the price estimate provided or advise you of any additional costs required to complete the job.

Either before commencing or during the job, you will be required to sign off acceptance of the final price, this sign off constitutes agreeance that you will make payment in full upon completion of the job.

If you do not agree to the final price, this will constitute a cancellation. You can cancel or amend a Book a Job service free of charge, up to 24 hours before the Book a Job service is scheduled to begin. If you cancel a Book a Job service within 24 hours before the Book a Job service is scheduled to begin, you may have to pay a cancellation fee of $35.

On completion of the job, you will be sent a link to a payment gateway where you will be expected to pay the final price by a valid Credit Card (VISA / Mastercard).

In the event of an outstanding fees being owed to AA Home, a service provider will not be dispatched to your property until full payment of the fee, including any applicable surcharges, is received. 

Your Property

Your property must be located within the Book a Job service area, reasonably accessible by a service provider’s vehicle on a formed public road, and must be a residential address which is not used for:

  • commercial, retail, office, industrial or professional purposes, or
  • commercial farming or agricultural purposes.

Your property must not be a portable, temporary or non-fixed dwelling, building or structure such as a caravan, trailer, camper van, recreational vehicle or otherwise.

Make Safe Procedures

Reusable materials provided in make safe procedures remain the property of, and are returnable to the service provider once the Book a Job service is complete but no later than 30 days following Book a Job service. These reusable materials must not be removed from your property, willfully damaged, sold, loaned, or used for any purpose other than that for which they were provided. Should any loss or damage to reusable materials occur, you may be held liable for this. 

Environmental and Occupational Health and Safety

Book a Job services will not be provided or may be limited where, in the opinion of the service provider attending, there is a risk to the life, health, safety or property of any person, or where there is a risk of causing significant damage to the environment. Such risks may include, but are not limited to, the requirement for scaffolding due to the height of a building or issues caused by weather.

Your Responsibilities

It is your responsibility to maintain your home in good order; otherwise the service provider may be unable to assist. AA Home reserves the right to limit or refuse to provide Book a Job service where, in the opinion of AA Home, any of the following responsibilities are not adhered to:

  • Upon request for Book a Job service, you must advise of the presence of dogs or any other known hazards
  • You must act in a reasonable manner towards AA Home and the service provider. You or any other person at the property must not act or behave in a manner that is inappropriate, improper, hostile, threatening, abusive or dangerous
  • Your use of Book a Job services must not be excessive or unreasonable.


By booking Book a Job service, you:

  • represent that you have authority, and accordingly authorise that the Book a Job service be undertaken at your property;
  • authorise AA Home to share your personal information with our third party service providers in order to provide you with the Book a Job service;
  • agree to be bound by these Terms and Conditions and our Privacy Policy on the AA Home website www.aahome.co.nz


Without limiting any rights you may have at law which may not be excluded, including under the Consumer Guarantees Act 1993, AA Home may accept liability for damage to yourproperty directly caused by Book a Job services where notice of the damage is given to AA Home within seven (7) days of service. In these cases, AA Home must be given the opportunity to inspect the property within a timeframe which is agreed between you and AA Home, and before further repairs are carried out. To the maximum extent permitted by law, liability will only be accepted should it be found that the damage was directly caused by the negligence of the service provider.

Given the nature of the services, to the maximum extent permitted by law, AA Home does not represent that the property (or part thereof) to which it provides service will be, or will remain for any period of time, in working order.

AA Home accepts no liability for providing Book a Job services which would void a warranty, cause you to breach a contractual obligation, or prejudice or adversely affect an existing or subsequent insurance claim or legal action. It is your responsibility to advise the service provider not to repair an item where doing so may affect you in this manner.

To the maximum extent permitted by law, AA Home will not be liable or in default for any failure or delay in providing Book a Job services, either in whole or in part, where failure or delay arises directly or indirectly out of causes beyond the reasonable control of AA Home. This includes, but is not limited to, a major disaster; adverse weather conditions; unavailability of materials, parts, qualified personnel, equipment, fuel or the like; failures in telecommunications, satellite and global positioning systems; and otherwise where the Book a Job service is not reasonably available.

To the maximum extent permitted by law, AA Home will not be liable for any type of consequential loss as a result of Book a Job services.

Despite anything to the contrary contained or implied in these terms and conditions, these terms and conditions do not exclude, restrict or modify the application of any statutory provision where to do so would contravene any applicable law or cause any part of these terms and conditions to be void.

Privacy Disclaimer

AA Home is committed to protecting your privacy and acting in accordance with the Privacy Act 1993. You should read the Privacy Policy on the AA Home website www.aahome.co.nz. We encourage you to review our Privacy Policy on a regular basis, as it may be updated from time to time.

Governing Law

These Terms and Conditions are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any legal proceedings about them

Definitions and Interpretation

Book a Job service

Work available in a Book a Job service area that a service provider has expertise and capacity to undertake.

Book a Job service area

The areas available for Book a Job service as listed on the AA Home website www.aahome.co.nz.

Consequential loss

Additional expense, cost, liability or loss arising as a consequence of Book a Job service. This includes any loss of income, loss of value, loss of use, additional costs, and liability

Make safe

The work required to carry out a temporary repair to the property in order to reduce risk of further damage occurring and creating, as far as is reasonably practicable, a secure and safe environment until permanent repairs can be carried out. This work does not provide a permanent repair to the damaged area.

Reusable materials

Materials which are used for make safe which are returnable to the service provider. You will be advised of these during the service period.

Service provider

An employee, supplier, agent or contractor engaged by AA Home to provide Book a Job service on its behalf.