Get in touch

Our team is here to help

Have a question for us? Give us a call, or point that mouse and send us an email. We’re pet lovers too, and are here to help.

For general enquiries:

Call
We’re available 8:30am-5pm
Monday to Friday
0800 700 555
Call us

Email
Let us know
how we can help
[email protected]
Email us

For claims:

Call
We’re available 8:30am-5pm
Monday to Friday
0800 700 556
Call us

Email
Let us know
how we can help
[email protected]
Email us


For more information on the claims process, click here.

Mail us:

AA Pet Insurance
PO Box 33 313,
Takapuna,
North Shore City 0740

The Insurer

AA Pet Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (incorporated in Australia). You should consider the policy wording before making any decisions about this pet insurance policy.

NZAA Privacy Policy

Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.

General Information

Our website provides general information only about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information does not take into account an individual's particular circumstances, financial or otherwise and is not intended to be financial advice. You should consider if this product suits your needs by reviewing the policy documentation carefully. We do not provide insurance advice nor suitability of the product for your needs.