She has always loved numbers and was brought up to be good with money. At AA Money she is genuinely excited to be ‘starting something from scratch.’
What does AA Money do?
AA Money is a new financial service offering loans for vehicle purchases. We can help sort vehicle needs – from cars and trucks, to motorbikes, caravans, boats and even jetskis! We can also help out with personal loans for other purposes such as debt consolidation, home renovations, holidays or special events like weddings, with a loan secured by a vehicle.
The AA has been active in the car loan business for a while now, how is AA Money different?
The AA was providing lending through a partnership with a major bank, meaning customers were effectively dealing with two parties. Our new business provides the end-to-end service of our customer borrowing journey. That means you will be working with our team from application to loan funding to customer care and servicing of the loan on an ongoing basis. We feel that it is important we establish and maintain that relationship with each of our customers, and we have received positive feedback so far on how we are doing that.
What makes you different from other lending companies?
We aim to be fair, simple and transparent in all our fees and interactions, and strive to provide our customers with exceptional service that is worthy of the trust New Zealanders have in the AA.
Do AA Members get any special treatment when they do business with AA Money?
Yes, of course they do! Provide us your Membership number during the application process and you will receive a discounted establishment fee for your loan. This is currently a 25% discount off the normal fee that everyone else pays. AA Members will also get a 50c per litre discount to accumulate on their AA Smartfuel account for a one-time redemption on up to 50 litres. We are also working on other great offers.
Are there plans to expand on the initial products on offer?
We initially launched in March with a Motor Vehicle loan product which has a nice tie-in to our AA Member needs. Following demand from Members, we have recently launched a secured personal loan product. This allows customers to borrow money secured against a vehicle they already own. We plan to develop further financial services products over time, and will be guided by what our Members demand.
What is your background?
Prior to my role at the AA I spent ten years in senior executive roles at ANZ, with responsibility for the wealth needs and customer experience of more than two million customers.
What do you do to relax?
My idea of relaxing is walking on one of New Zealand’s beautiful beaches with friends and family, then curling up in front of the fire to watch a good movie. I have just returned from a Great Kiwi Road Trip to Rotorua and Bay of Plenty. We are a privileged country and now is a great opportunity to see a bit more of it while we are in the safest country in the world.
Reported for our AA Directions Spring 2020 issue
Check out AA Money for more information and to apply online – or call the lending specialist team at 0800 500 555 to go through the application over the phone.