Let us know if you have any concerns

If you have any feedback or concerns about your agreement or your experience with AA Money, please let us know. You can contact us by email, phone or post:

Phone 0800 600 777
Email [email protected]
Post AA Money
PO Box 5462
Wellesley Street
Auckland 1010

If you don’t think we’ve resolved your concerns after contacting us, you can seek help from and make a complaint to the Insurance & Financial Services Ombudsman. It won’t cost you anything to make a complaint. This scheme can help you resolve any disagreements you have with us. You can contact the Insurance & Financial Services Ombudsman by email, phone, or post.

Phone 0800 888 202
Email [email protected]
Website www.ifso.co.nz
Post Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143