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• Where should I provide feedback?

  After your training, sign into the online portal and navigate to the "Contact Us" to leave feedback on your experience. 

• How will my data be used?

  Please refer to the AA Privacy Policy regarding data and personal information. 

• If I am not an AA Member, am I eligible for a discount?

  Only AA Members qualify for Member benefits, sign-up and qualify for all Member benefits. 

• How do I book a Starter Session?

  To schedule a Starter Session, please go to the Starter Session page, click 'Book now'. login to your online portal.
  

• What is an Associate Member?

  Associate Members are partners/spouses. The Associate Member has the same status as their primary member, with the exception that the Associate Member's subscription is offered at a higher discount. As a result, the associate has the same benefits as the primary (or full paying member).

• What is the cancellation policy?

  You will be required to cancel 24 hours' or more prior to the start time of your booking to avoid being charged the full lesson fee . See our full terms and conditions for more information. The full lesson fee is charged when:

  • You are more than 10 minutes late, which will be treated as a no show
  • Do not show up
  • Cancel the lesson less than 24 hours before the start time

• What can I expect in a Starter Session?

  A Starter Session is time to plan and includes a briefing, in-vehicle skills assessment, and a planning debrief, the session is specifically developed for beginner drivers with fewer than five hours of driving experience. Your supervisor also attends this session; all learner drivers need a supervisor on their team as they learn the road rules and gain experience behind the wheel.​

• How many Starter Sessions can I attend?

  You can attend one Starter Session, this helps you plan for your driver journey and sets you up for success.

• Why when I make a booking on your website do I meet the Instructor at a predetermined location and not from my home or school?

  When making your initial booking, centralised pick-ups are standard; however, at your first lesson, you will have the opportunity to discuss the possibility of your driving instructor picking you up at home or school.

• Is it possible to give a lesson to family and friends using my AA Membership?

  Benefits of AA Membership cannot be transferred; family and friends must be AA Members to take advantage of member benefits. If your family or friends wish to take advantage of the member benefits advise them to sign up and take advantage of all member benefits including lesson packages.