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  • Do I have to be at home while the Trades person is there?

    • Yes. We will not proceed with any works unless someone over the age of 18 is present.
    • We will also need to process payment via Credit Card once the works have been completed (Visa/Mastercard).
  • How is AA Home Book a Job different from every other online trade service?

    AA Home Book a Job connects you with expert and trusted AA Home tradespeople, while at the same time managing the whole process for you to ensure that:

    • Your Trades person turns up on time
    • You get value for money with no hidden fees or call outs
    • Your Trades person will be friendly and helpful
    • If you have an issue you can get in touch with us
    • Your Trades person will be qualified
    • You get a 12-month workmanship guarantee.
  • Can I request the same Trades person I've used in the past?

    • AA Home Book a Job will endeavour to provide you with the same Trades person if requested, however cannot guarantee they will be available during your preferred booking windows.
  • When can I book a job?

    • You can book within two hour booking windows commencing at 7.30am and ending at 4.30pm, Monday to Friday (excluding Public Holidays and weekends).
  • Are there warranties on the works completed?

    • AA Home Book a Job provide a 12-month workmanship Warranty on all works carried out (excluding Drain Clearing).
    • Some parts provided during your job may have an independent manufacturer’s warranty. If you experience any issues after your job is completed, you can contact us at [email protected] and we will manage the warranty process with you.
  • How does the pricing work?

    • AA Home Book a Job have provided an estimated cost to complete the job type based on our experience and the information you have provided. Once the Trades person arrives they will determine if the price needs to be adjusted and if it does will discuss this with you.
    • The estimated price includes any parts that you have selected.
    • Our pricing includes everything - there are no hidden fees, call out charges etc.
    • Adding more than one part will not necessarily mean the price is doubled. Seeing as our Trades person is already at your house it is more efficient for them to install additional items at the same time.
  • The work I need done isn’t listed, can you still help me?

    • Please call 09 927 2659 and one of our friendly team will be happy to help. Our office hours are 9am-5pm Monday-Friday, excluding Public Holidays.
  • How can I provide feedback about the Trades person?

    • Shortly after the job is completed you will receive a text message with a link to a website that will enable you to provide feedback of your on-site experience. This will only take a few seconds and helps us to maintain quality within our Trades person network.
    • If you would also like to tell us more about your experience, please feel free to email us at [email protected]
  • Need more help?

    • Please call 09 927 2659 and one of our friendly team will be happy to help. Our office hours are 9am-5pm, Monday-Friday, excluding Public Holidays.
  • Where can I get Learner or 'L' plates from?

    Learner or ‘L’ plates are available here via the AA Shop online, or from AA Centres.

    Find your nearest AA Centre.

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