Search

About 629 results for

  • What to do if I can't find the MyAA sign-up confirmation email?

    When you created a MyAA account with an email address, we sent a confirmation link to that email account. If you can't find your confirmation email make sure to check your junk and spam mail folder.

    If you are still having a problem with verifying your email address, send us an email or call us toll free on 0800 500 444 Monday to Friday 8am to 6pm.

  • How can I view my AA Smartfuel account balance?

    To check your balance on the go, download our FREE app on the App Store (for iOS) or Google Play (for Android).

    In most cases every time you swipe your card through a terminal at a participating retailer or service provider, your print-out will show both your AA Smartfuel discounts (in cents per litre) earned for that particular purchase as well as your total AA Smartfuel Account balance (in cents per litre).

    Log in and click 'Your AA Smartfuel Account' to see the total balance. Your account will be up to the minute - so what you see is real time (not delayed). You can also text BAL to 246 at anytime to see your current balance (texts cost 20 cents), provided your mobile phone number has been registered onto your account.

  • If I had Covid-19, should I declare this as a Pre-existing Medical Condition?

    At the time of purchasing your policy if you have previously had Covid-19 and are now testing negative, are feeling well with no symptoms at all, then you do not need to declare this as a Pre-existing Medical Condition. A Covid-19 positive test result at a later date would be considered a new infection.

    However, if you are:

    • still testing positive; or
    • still displaying Covid-19 signs and symptoms; or
    • have been diagnosed with 'long Covid';

    and you wish to have cover, you need to disclose the condition as a Pre-existing Medical Condition and an additional premium may be payable.

  • If I had Covid-19, should I declare it as a Pre-existing Medical Condition?

    At the time of purchasing your policy if you have previously had Covid-19 and are now testing negative, are feeling well with no symptoms at all, then you do not need to declare this as a Pre-existing Medical Condition. A Covid-19 positive test result at a later date would be considered a new infection.

    However, if you are:

    • still testing positive; or
    • still displaying Covid-19 signs and symptoms; or
    • have been diagnosed with 'long Covid';

    and you wish to have cover, you need to disclose the condition as a Pre-existing Medical Condition and an additional premium may be payable.

  • Why can't I register for MyAA?

    You may have trouble completing the registration process for MyAA for the following reasons:

    • If you get a message saying “email is not valid”, please make sure you have typed the email address in a valid format (e.g. no spelling errors, correct domain name)
    • If the password field is highlighted in red, please make sure the password meets our security standards
    • If your email address is already registered, it is likely this email address is already assigned to an existing MyAA account. If you have forgotten your password, please use the forgot password feature.

    If you still need help, send us an email or call us toll free on 0800 500 444 Monday to Friday 8am to 6pm.

  • Why can't I complete the MyAA registration process?

    We may not have your date of birth recorded in our database or it may be recorded incorrectly, your name may have changed since joining the AA or your AA Membership may have expired.

    For help registering for MyAA please call us toll free on 0800 500 444 Monday to Friday 8am to 6pm or send an email to our Customer Contact Centre.

  • Why aren't my MyAA login credentials working?

    There may be a couple of reasons why your login credentials (email address and/or password) aren’t working:

    • The email address and/or password you're entering are different from the ones you created when signed up for a MyAA account.
    • You may have forgotten the email address and/or password you supplied when you signed up for a MyAA account.

    Use forgot email or Use forgot password

  • Why did I get a “your email address is already registered” message when I tried to sign up for MyAA?

    If you get this error message, it means your email address is already assigned to an existing MyAA account. To access your existing account, please log in to MyAA.

    If you have forgotten your password, you can retrieve your password by using the “forgot password” feature.

    Login to MyAA or Use forgot password

  • Why can't you email my MyAA login or password?

    For security reasons we do not email your login credentials. We recommend you retrieve your email address and/or password by using our secure online “forgot email” and “forgot password” feature.

    Use forgot email or Use forgot password

  • Why can't my partner and I use the same email address to sign up and log in to MyAA?

    For security reasons each MyAA account email address must be unique. This means a shared family email address can only be used by one MyAA Member.

    Login to MyAA or Sign up

New! Our navigation has changed.

Use this button to access the site content.

 |  Learn more

×