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  • Is there a “cooling off period” during which I can cancel and get my money back?

    Yes, there is a 30-day, no-obligation review period. If the product is not what you expected or you change your mind we'll cancel your policy and refund any premiums paid.

  • How long does the application process take?

    It should take less than 30 minutes.

  • If I’m diagnosed with a terminal illness, what can I spend the early payout on?

    The money is yours to spend as you like. There are no restrictions on what you can or can’t spend your payout on.

  • Does my premium stay the same each year or go up?

    Your premium increases each year based on your age, gender, smoker status, and your amount of cover. You’ll receive a statement every year updating you about your adjusted premium.

  • What happens if you opt out after 10 years?

    Cancer Care is not an investment policy so there is no surrender value and no cash back if you decide to cancel your policy.

  • If I cancel can I get my money back if I paid in advance?

    Yes, we will refund a proportion of the premium, depending the date of cancellation. For example, if you pay an annual premium in January and you cancel in June, we’ll refund your premiums from June until December.

  • What happens if you opt out after 10 years?

    Accident Recovery is not an investment policy so there is no surrender value and no cash back if you decide to cancel your policy.

  • Is there a “cooling off period” during which I can cancel and get my money back?

    Yes, there is a 30-day, no-obligation review period. If the product is not what you expected or you change your mind we'll cancel your policy and refund any premiums paid.

  • Can I make my child my beneficiary?

    Yes. We can send you a nominated beneficiary form to fill out with your beneficiary’s details. Their details will be loaded up with your policy and any payouts will then be made to them.

  • What do I need to do before I can start driving?

    Before you start driving in New Zealand you must obtain a learner licence. In order to obtain your learner licence, you must pass a theory test based on the New Zealand Rode Code. You can sit your learner licence test at an AA Centre. For more information about obtaining your licence please visit the NZTA website.

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