Contact us

We are experiencing higher call volumes than usual. If your query is non-urgent, please email [email protected]

Emergency assistance is available 24 hours a day you're travelling overseas and need assistance.

Contacting us

Emergency hotline numbers

Worldwide collect: +64 9 486 6868

From Australia toll free: 1800 554 114

From the UK toll free: 0808 589 3893

From the USA toll free: 1800 326 1543

From within New Zealand: +64 9 486 6868

You must contact our emergency assistance provider. If you require medical treatment, need to return home, or have suffered a loss whilst travelling, you must contact us as soon as possible. Failure to do so may in some instances mean we will not pay part or all of the claim.

When a traveller calls we will require the following details:

  1. Name
  2. Policy number
  3. Overseas contact details


Emergency Assistance: 0800 630 115

Sales support: 0800 500 444

Claims: [email protected]