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heeney2

purchased a brand new Hyundai Sonata Oct 2015, after test driving the demo model we bought off the brochure, since found many things advertised were not on vehicle, and things have needed to be replaced or repaired which has in some cases been done, some cannot be retrofitted, feel we bought a lemon,finally with free legal help was able to meet with dealer principal of car yard, outcome still pending, but have been told because of disclaimer on brochure we can't expect all these things to be on the car we purchased and not very likely we can get our money back, we should look at other Hyundai cars, but not very comfortable with this as we have lost confidence in them. Are they allowed to advertise things on the car which are not there without telling you? and then use the small print disclaimer to get away with it. Is this not false advertising and are we entitled to get our money back in full after this length of time? we have clocked up 11,000 in kms on the car so far, but have repeatedly told them things were missing and faults to be fixed from day one. please advisey

Anon

Hi there,
It is common for the brochure of any product to contain the small print disclaimer, just in case the product you actually receive has had small changes from when the brochure was created.
However I would have imagined it to be good sales practice for the sales person to be aware of these changes and inform you before you took possession of the vehicle.
Refusal of the vehicle after 11k could present a tricky situation and you would need to consult the CGA with regards to the requirements for dispute. https://www.consumeraffairs.govt.nz/get-guidance/cars-and-motoring/