Contact us

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If you need to contact us, find out how below.

Check here for information on AA Centre closures and service availability in your area (due to extreme weather conditions).

AA Roadservice and breakdown assistance

If you need AA Roadservice, call 0800 500 222 or *222 from your mobile. We're available 24 hours a day, 7 days a week.

Ways to find information, locations and answers

  • Search our FAQ
  • Use the Location Finder to look up contact and address details for our products and services
  • Phone the Customer Contact Centre - 0800 500 444 Monday to Friday 8am to 6pm - or Business Vehicle Solutions - 0800 734 543
  • Email us - we'll reply as soon as we're able or forward your query on. Email is most suitable for questions which aren't time specific
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General contacts

Enquiry Details
Head office

T: 09 966 8800
F: 09 966 8896

Level 16, 99 Albert Street, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140
AA Smartfuel Phone 0800 842 877 or email us.
Check your current AA Smartfuel cents per litre balance from  your mobile phone - text BAL to 246 (texts cost 20c). Your mobile phone number must be loaded against your AA Membership record or AA Smartfuel account. Log in to check your details.
To become a retailer, phone 0800 692 222 or email us
Business Vehicle Solutions (BVS) 0800 734 543
Private Bag, Penrose, Auckland 1642
Carfair listing or website enquiries 0800 CARFAIR (0800 227 3247)
Monday to Friday 8am-5pm
Car insurance AA Insurance
0800 500 213
If calling from overseas: 09 966 8071
Directions magazine T: 09 966 8800
PO Box 5, Shortland Street, Auckland 1140
Driver Education Foundation
(AA DEF)
Mike Noon, Chairman
T: 04 931 9984
AA Driver Education Foundation, PO Box 1, Wellington 6140
Driver licensing If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: 06 356 5016
Driving school 0800 223 748
PO Box 5, Shortland Street, Auckland 1140
Home and contents insurance AA Insurance
0800 500 213
Life insurance AA Life
0800 808 175
Mechanical breakdown insurance
(AA MBI)
0800 500 333
Select option 4
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Membership services 0800 500 444
PO Box 5, Shortland Street, Auckland 1140
Motoring and legal advice helpline Members: 0800 500 333
Pre Purchase Inspections If you have questions about your pre purchase inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Pre Purchase Inspection Report.
Printed maps and guides 0800 500 543
Rewards 0800 500 444
F: 09 966 8896
FREEPOST AA Rewards, PO Box 5, Shortland Street, Auckland 1140
Roadwatch highway reports Members: 0800 500 222
Non-Members: 0900 33 222 ($1.30/minute)
Travel bookings or accommodation 0800 500 543 
Travel insurance 0800 500 444
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