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  • Can I transfer my AA Membership to someone else?

    AA Membership is non-refundable and non-transferable.

  • What do I do if I have forgotten my MyAA password?

    You can create a new password using our secure online forgotten password process.

    Go to the online forgotten password process.

  • How do I find out the road rules in another country?

    You'll need to contact the country's licensing authority or consulate in New Zealand.

  • Why do I have to be with the car to get AA Roadservice assistance?

    AA Membership is personal to the Member. This means that you are covered for breakdown assistance no matter what car you may be driving - even if you are a passenger we can come out to assist you.

  • Why are there two different pricing structures for AA Membership?

    AA Membership pricing is based on the number of Roadservice Officers needed to attend call outs. More Roadservice Officers are needed in Auckland so the cost of AA Membership is higher than the rest of the country.

  • How do I sign up for MyAA?

    To sign up for MyAA you will need to enter:

    • Your AA Membership card number - so please have your card handy
    • Your surname
    • Your date of birth.

    During the registration process you'll create a username and password which you'll need to log in whenever you want to access your AA Membership or AA Smartfuel account.

    Sign up for MyAA

  • Why can't I use the same username as my partner?

    For security reasons each MyAA Member's username must be unique. This means a shared family email address or username can only be used by one My AA Member. Note: You can have the same email address recorded in the email address field.

  • I have bought a new car. Will my AA Membership be affected?

    AA Membership covers you as a person so buying a new car will not affect your AA Membership.

  • Can my partner/spouse use my AA Membership?

    AA Membership covers the Member only and cannot be used by anyone else. If you are the partner / spouse of an AA Member and live at the same address you can join as an Associate Member.

  • Where can I get my Warrant of Fitness (WoF) done?

    You can find your nearest AA WoF Inspection Centre using the AA Location Finder.

    Visit the AA Location Finder

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