| Enquiry | Details |
|---|---|
| Customer Contact Centre | 0800 500 444 If calling from overseas +64 9 966 8688 Monday to Friday, 8am-6pm View our Customer Complaints Policy. |
| Head office | T: 09 966 8800 F: 09 966 8896 Level 5, 20 Viaduct Harbour Avenue, Auckland 1010 PO Box 5, Shortland Street, Auckland 1140 |
| Emails from the AA | Emails from the AA including AA Traveller will have the address format of xxxx@aa.co.nz or xxxx@aatravellersupport.co.nz or xxx@technologyoneaa.co.nz |
| AA Traveller | 09 966 8720 |
| Business Vehicle Solutions (BVS) | 0800 734 543 Private Bag, Penrose, Auckland 1642 |
| Car insurance | AA Insurance 0800 500 231 If calling from overseas: +64 9 927 2306 Or visit aainsurance.co.nz/car-insurance |
| Car servicing and repairs | AA Auto Centre 0800 456 654 Or visit Find a local AA Auto Centre |
| Directions magazine | T: 09 966 8800 PO Box 5, Shortland Street, Auckland 1140 |
| Driver licensing | If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422 If calling from overseas: +64 6 953 6200 |
| Driving school |
Monday to Friday, 8am to 6 pm |
| Home and contents insurance | AA Insurance Email: customerservice@aainsurance.co.nz |
| Life insurance | AA Life Insurance 0800 808 234 If calling from overseas: +64 9 802 0166 contactus@aalife.co.nz Or visit https://www.aa.co.nz/insurance/life-insurance/contact-us/ |
| Health Insurance | AA Health Insurance 0800 758 758 If calling from overseas: +64 9 956 2600 contactus@aahealth.co.nz Or visit https://www.aa.co.nz/insurance/health-insurance/contact-us/ |
| Pet Insurance | AA Pet Insurance 0800 700 555 partnerinsurances@aa.co.nz Or visit https://www.aa.co.nz/insurance/pet-insurance/contact-us/ |
| Media spokespeople | View list by topic |
| Membership services | 0800 500 444 PO Box 5, Shortland Street, Auckland 1140 |
| Membership retention calling team |
The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly. |
| AA Motoring helpline | Please email all enquiries to aatech@aa.co.nz for all motoring enquires at this point in time. |
| Vehicle inspections | If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report. If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm |
| The Privacy Officer | The Privacy Officer New Zealand Automobile Association Incorporated PO Box 5 Shortland Street Auckland 1140 |
| Travel insurance | 0800 630 115 If calling from overseas +64 9 486 6868 Or visit https://www.aa.co.nz/insurance/travel-insurance/contact-us/ |
| AA Money | money@aamoney.co.nz 0800 600 777 Monday to Friday 8:30am – 5pm Or visit aamoney.co.nz |
How to get in touch
AA Roadservice and Breakdown Assistance
Call 0800 500 222 or *222 from your mobile 24/7
Customer Contact Centre
Head Office
T: 09 966 8800
F: 09 966 8896
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140