Contact the AA
Ways to find information, locations and answers
- Use the AA Location Finder or AA Smartfuel Location Finder to look up contact and address details for our products and services
- Find out about any AA Centre closures and service availability in your area (due to extreme weather conditions)
- Search our FAQ
- Email us - we'll reply as soon as we're able or forward your query on. Email is most suitable for questions which aren't time specific
- How to raise a complaint
- Access a directory of contacts below
AA Roadservice and breakdown assistance
If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:
- call 0800 500 222 or *222 from your mobile
- use our mobile app or request help online
Lost cards
If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement here.
Alternatively, you can send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre. If your AA Smartfuel card has been lost, find out how to get a new one.
Phone numbers and addresses
| Enquiry | Details |
| Customer Contact Centre | 0800 500 444 If calling from overseas +64 9 966 8688 Monday to Friday, 8am-6pm View our Customer Complaints Policy. |
| Head office |
T: 09 966 8800 F: 09 966 8896 Level 16, 99 Albert Street, Auckland 1010 PO Box 5, Shortland Street, Auckland 1140 |
| Emails from the AA | Emails from the AA including AA Traveller will have the address format of [email protected] or [email protected] |
| Calls from AA Traveller |
09 888 4557 AA Traveller's outbound calling team may call you to notify regarding the website security incident. This call will come from 09 888 4557. |
| AA Traveller Website Security Incident |
0800 500 050 Please have your Reference ID ready (published in the top right corner of the email or letter that you received). |
| AA Smartfuel | Phone 0800 842 877 or email us. Download our free app to check your current AA Smartfuel balance and recent transactions. To become a retailer, phone 0800 692 222 or email us. |
| Business Vehicle Solutions (BVS) | 0800 734 543 Private Bag, Penrose, Auckland 1642 |
| Car insurance | AA Insurance 0800 500 231 If calling from overseas: +64 9 927 2306 Or visit aainsurance.co.nz/car-insurance |
| Car servicing and repairs | AA Auto Centre 0800 456 654 Or visit aa.co.nz/autocentre |
| Directions magazine | T: 09 966 8800 PO Box 5, Shortland Street, Auckland 1140 |
| Driver licensing | If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422 If calling from overseas: +64 6 953 6200 |
| Driving school | 0800 223 748 PO Box 5, Shortland Street, Auckland 1140 |
| Home and contents insurance | AA Insurance 0800 500 231 If calling from overseas: +64 9 927 2306 Or visit aainsurance.co.nz/home-and-contents-package |
| Life insurance | AA Life Insurance 0800 808 234 If calling from overseas: +64 9 802 0166 [email protected] Or visit https://www.aa.co.nz/insurance/life-insurance/contact-us/ |
| Health Insurance | AA Health Insurance 0800 758 758 If calling from overseas +64 9 282 9633 [email protected] Or visit https://www.aa.co.nz/insurance/health-insurance/contact-us/ |
| Pet Insurance | AA Pet Insurance 0800 700 555 [email protected] Or visit https://www.aa.co.nz/insurance/pet-insurance/contact-us/ |
| Media spokespeople | View list by topic |
| Membership services |
0800 500 444 |
| Membership retention calling team |
09 927 2638 The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly. |
| AA Motoring helpline | Please email all enquiries to [email protected] for all motoring enquires at this point in time. |
| Vehicle inspections |
If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report. If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm |
| The Privacy Officer |
The Privacy Officer |
| Roadwatch highway reports |
Visit AA Roadwatch for information about road conditions and road closure updates |
| Travel insurance | 0800 630 115 If calling from overseas +64 9 486 6868 Or visit https://www.aa.co.nz/insurance/travel-insurance/contact-us/ |
| AA Money |
[email protected] |
