Contact the AA

Ways to find information, locations and answers


AA Roadservice and breakdown assistance

If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:

Lost cards

If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement here. 

Alternatively, you can send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre. If your AA Smartfuel card has been lost, find out how to get a new one.

Phone numbers and addresses

Enquiry Details
Customer Contact Centre 0800 500 444 
If calling from overseas +64 9 966 8688 
Monday to Friday, 8am-6pm
View our Customer Complaints Policy.
Head office

T: 09 966 8800
F: 09 966 8896

Level 16, 99 Albert Street, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140
Emails from the AA Emails from the AA including AA Traveller will have the address format of [email protected] or [email protected]
Calls from AA Traveller

09 888 4557
09 927 2859

AA Traveller's outbound calling team may call you to notify regarding the website security incident. This call will come from 09 888 4557. 

AA Traveller Website Security Incident

0800 500 050

Please have your Reference ID ready (published in the top right corner of the email or letter that you received).

AA Smartfuel Phone 0800 842 877 or email us.
Download our free app to check your current AA Smartfuel balance and recent transactions.
To become a retailer, phone 0800 692 222 or email us.
Business Vehicle Solutions (BVS) 0800 734 543
Private Bag, Penrose, Auckland 1642
Car insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit
Car servicing and repairs AA Auto Centre
0800 456 654
Or visit
Directions magazine T: 09 966 8800
PO Box 5, Shortland Street, Auckland 1140
Driver licensing If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: +64 6 953 6200
Driving school 0800 223 748
PO Box 5, Shortland Street, Auckland 1140
Home and contents insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit
Life insurance AA Life Insurance
0800 808 234
If calling from overseas: +64 9 802 0166
[email protected]
Or visit
Health Insurance AA Health Insurance
0800 758 758
If calling from overseas +64 9 282 9633
[email protected]
Or visit
Pet Insurance AA Pet Insurance
0800 700 555
[email protected]
Or visit
Media spokespeople View list by topic
Membership services

0800 500 444
PO Box 5, Shortland Street, Auckland 1140

Membership retention calling team

09 927 2638

The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly.

AA Motoring helpline Please email all enquiries to [email protected] for all motoring enquires at this point in time.
Vehicle inspections

If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report.

If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm

The Privacy Officer

The Privacy Officer
New Zealand Automobile Association Incorporated
PO Box 5
Shortland Street
Auckland 1140


Roadwatch highway reports

Visit AA Roadwatch for information about road conditions and road closure updates
Check AA Maps for directions and to plan your route on New Zealand roads

Please note the AA Roadwatch service is unfortunately no longer available over the phone. We encourage our Members to instead use the online service that provides additional detail.
Travel insurance 0800 630 115
If calling from overseas +64 9 486 6868
Or visit
AA Money

[email protected]
0800 600 777
Monday to Friday 8:30am – 5pm
Or visit

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