Contact the AA

Ways to find information, locations and answers

Email us - we'll reply as soon as we're able or forward your query on. Email is most suitable for questions which aren't time specific
Search our FAQ
Use the AA Location Finder or AA Smartfuel Location Finder to look up contact and address details for our products and services
Find out about any AA Centre closures and service availability in your area (due to extreme weather conditions)
Access a directory of contacts below

AA Roadservice and breakdown assistance

If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:

call 0800 500 222 or *222 from your mobile
use our mobile app or request help online

Lost cards

If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement: send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre. If your AA Smartfuel card has been lost, find out how to get a new one.

Phone numbers and addresses

Enquiry	Details
Customer Contact Centre	0800 500 444 If calling from overseas +64 9 966 8688 Monday to Friday, 8am-6pm
Head office	T: 09 966 8800 F: 09 966 8896 Level 16, 99 Albert Street, Auckland 1010 PO Box 5, Shortland Street, Auckland 1140
AA Smartfuel	Phone 0800 842 877 or email us. Download our free app to check your current AA Smartfuel balance and recent transactions. To become a retailer, phone 0800 692 222 or email us.
Business Vehicle Solutions (BVS)	0800 734 543 Private Bag, Penrose, Auckland 1642
Carfair listing or website enquiries	0800 CARFAIR (0800 227 3247) Monday to Friday 8am-5pm
Car insurance	AA Insurance 0800 500 213 If calling from overseas: +64 9 927 2306
Car servicing and repairs	AA Auto Centre and AA Auto Service and Repair 0800 456 654 Or visit aa.co.nz/autocentre
Directions magazine	T: 09 966 8800 PO Box 5, Shortland Street, Auckland 1140
Driver licensing	If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422 If calling from overseas: +64 6 356 5016
Driving school	0800 223 748 PO Box 5, Shortland Street, Auckland 1140
Home and contents insurance	AA Insurance 0800 500 213 If calling from overseas: +64 9 927 2306
Life insurance	AA Life 0800 808 175 If calling from overseas: +64 4 495 8700
Mechanical breakdown insurance (AA MBI)	0800 670 670
Media spokespeople	View list by topic
Membership services	0800 500 444 PO Box 5, Shortland Street, Auckland 1140
AA Motoring helpline	Members: 0800 500 333
Vehicle inspections	If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report.
Printed maps and guides	0800 500 543
The Privacy Officer	09 966 8800 The Privacy Officer New Zealand Automobile Association Incorporated PO Box 5 Shortland Street Auckland 1140 Email
Roadwatch highway reports	Members: 0800 500 222 Non-Members: 0900 33 222 ($1.30/minute)
Travel or accommodation bookings	For queries relating to a booking made online at aatraveller.co.nz or aa.co.nz/travel, please call 0800 224 843 and select option 1. If calling from overseas, call +64 9 966 8720 or email us. If you have questions or require changes to a booking made at an AA Centre, please call the AA Centre that you made the booking with. Find AA Centre contact details. For new bookings, phone 0800 500 543 and select option 2.
Travel insurance	0800 500 444