Contact the AA

Ways to find information, locations and answers

AA Roadservice and breakdown assistance

If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:

Lost cards

If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement: send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre. If your AA Smartfuel card has been lost, find out how to get a new one.

Phone numbers and addresses

Enquiry Details
Customer Contact Centre 0800 500 444 
If calling from overseas +64 9 966 8688 
Monday to Friday, 8am-6pm
View our Customer Complaints Policy.
Head office

T: 09 966 8800
F: 09 966 8896

Level 16, 99 Albert Street, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140
AA Smartfuel Phone 0800 842 877 or email us.
Download our free app to check your current AA Smartfuel balance and recent transactions.
To become a retailer, phone 0800 692 222 or email us.
Business Vehicle Solutions (BVS) 0800 734 543
Private Bag, Penrose, Auckland 1642
Carfair listing or website enquiries

[email protected]
0800 800 146 Monday to Friday 8am-5pm

Car insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit aainsurance.co.nz/car-insurance
Car servicing and repairs AA Auto Centre and AA Auto Service and Repair
0800 456 654
Or visit aa.co.nz/autocentre
Directions magazine T: 09 966 8800
PO Box 5, Shortland Street, Auckland 1140
Driver licensing If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: +64 6 356 5016
Driving school 0800 223 748
PO Box 5, Shortland Street, Auckland 1140
Home and contents insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit aainsurance.co.nz/home-and-contents-package
Life insurance AA Life
0800 808 175
If calling from overseas: +64 4 495 8700
Media spokespeople View list by topic
Membership services 0800 500 444
PO Box 5, Shortland Street, Auckland 1140
AA Motoring helpline Members: 0800 500 333
Vehicle inspections

If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report.

If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm

The Privacy Officer

09 966 8800

The Privacy Officer
New Zealand Automobile Association Incorporated
PO Box 5
Shortland Street
Auckland 1140

Email

Roadwatch highway reports Members: 0800 500 222
Non-Members: 0900 33 222 ($1.30/minute)
Travel insurance 0800 500 444

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