Contact us

Key contacts

AA Roadservice and Breakdown Assistance

Call 0800 500 222 or *222 from your mobile 24/7

Customer Contact Centre

If calling from overseas +64 9 966 8688

Monday to Friday, 8am-6pm

Find your nearest AA Centre

In-person services, see hours and contact details

Banks peninsula

Don't feel like calling?

Fill out our Feedback form or Complaint form below to get in touch.

What do you need help with?

Can we help you online?

  • Log in to MyAA to update your details, change your address, or view your AA Member Benefits
  • Join AA if you're not yet an AA Member - get instant digital AA Membership
  • Renew your AA Membership online in just a few clicks
  • View all the Member Benefits included with your Membership

Still need to speak with someone? Our Customer Contact Centre is available Mon-Fri 8am-6pm, Sat 9am-1pm

Call 0800 500 444

Can we help you online?

  • Get a quick quote for AA Car, Home, Life, Pet, Travel, or Health insurance
  • Make a claim online – fast and hassle-free
  • Log in to view your policy details anytime
  • Check your coverage and understand what’s included

Can we help you online?

  • Book a WoF (Warrant of Fitness)
  • Schedule vehicle servicing
  • Arrange a Pre-Purchase Inspection
  • Find your nearest AA Auto Centre

Can we help you online?

  • Book driving lessons with an AA Driving Instructor
  • Find locations near you
  • Explore course options, including Defensive Driving Courses
  • Learn about licence testing and driver training programmes

If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: +64 6 953 6200

Browse all contacts

Get help with joining AA, renewing your AA Membership, updating your details, or questions about your benefits and services.

Membership Services

If calling from overseas +64 9 966 8688

PO Box 5, Shortland Street, Auckland 1140

Manage your account with MyAA

Log in to MyAA to manage your AA account online or update your details

Membership retention calling team

The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638

Contact our insurance team for quotes and information about our range of Car, Home, Life, Pet, Travel, and Health insurance products. Claims and policy administration are handled by the insurer.

Please note: Car Insurance and Home & Contents Insurance enquiries are handled through the same contact number for your convenience.

Car Insurance

If calling from overseas: +64 9 927 2306

Or visit aa.co.nz/car-insurance/

Home and Contents Insurance

If calling from overseas: +64 9 927 2306

Email: customerservice@aainsurance.co.nz

Or visit aa.co.nz/home-contents-insurance/

Life Insurance

If calling from overseas: +64 9 802 0166

Email: contactus@aalife.co.nz

Or visit aa.co.nz/life-insurance/contact-us/

Travel Insurance

If calling from overseas +64 9 300 8590

Or visit aa.co.nz/travel-insurance/contact-us/

Health Insurance

If calling from overseas: +64 9 956 2600

Email: contactus@aahealth.co.nz

Or visit aa.co.nz/health-insurance/contact-us/

Mechanical Breakdown Insurance

Policy Enquiries: 0800 262 411

Available Monday to Friday, 8am-5pm

Claims: 0800 809 700

Available Monday to Friday, 8am-5pm

Or visit aa.co.nz/mbi

AA Money

Email: money@aamoney.co.nz

Monday to Friday 8:30am – 5pm

Or visit aamoney.co.nz

AA Auto Centre servicing and repairs

Get your car serviced or repaired at an AA Auto Centre

Book a WoF

Or find a local AA Auto Centre

Vehicle inspections

To book a vehicle Pre-Purchase Inspection, call 0800 500 333 and select option 1 Monday to Friday 8am - 5pm.

If you have questions or need to cancel, please call the location where your inspection is booked. This number is on your booking confirmation or your Vehicle Inspection Report.

AA Motoring helpline

Call 0800 500 333 and select option 2 Monday to Friday 8am - 5pm.

Or please email aatech@aa.co.nz for all motoring enquires at this point in time

Driving School

Monday to Friday, 8am to 6pm

PO Box 5, Shortland Street, Auckland 1140

Driver licensing

If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline.

If calling from overseas: +64 4 830 3860

Business Vehicle Solutions (BVS)

Private Bag, Penrose, Auckland 1642

AA Centres

Locate AA Centres via our Location Finder

Other feedback

Contact us via our Feedback form