Contact the AA

Ways to find information, locations and answers

Use the AA Location Finder or AA Smartfuel Location Finder to look up contact and address details for our products and services
Find out about any AA Centre closures and service availability in your area (due to extreme weather conditions)
Search our FAQ
Email us - we'll reply as soon as we're able or forward your query on. Email is most suitable for questions which aren't time specific
How to raise a complaint
Access a directory of contacts below

AA Roadservice and breakdown assistance

If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:

call 0800 500 222 or *222 from your mobile
use our mobile app

Lost cards

If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement here.

Alternatively, you can send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre. If your AA Smartfuel card has been lost, find out how to get a new one.

Phone numbers and addresses

Enquiry	Details
Customer Contact Centre	0800 500 444 If calling from overseas +64 9 966 8688 Monday to Friday, 8am-6pm View our Customer Complaints Policy.
Head office	T: 09 966 8800 F: 09 966 8896 Level 16, 99 Albert Street, Auckland 1010 PO Box 5, Shortland Street, Auckland 1140
Emails from the AA	Emails from the AA including AA Traveller will have the address format of xxxx@aa.co.nz or xxxx@aatravellersupport.co.nz or xxx@technologyoneaa.co.nz
AA Traveller	09 966 8720
AA Smartfuel	Phone 0800 842 877 or email us. Download our free app to check your current AA Smartfuel balance and recent transactions. To become a retailer, phone 0800 692 222 or email us.
Business Vehicle Solutions (BVS)	0800 734 543 Private Bag, Penrose, Auckland 1642
Car insurance	AA Insurance 0800 500 231 If calling from overseas: +64 9 927 2306 Or visit aainsurance.co.nz/car-insurance
Car servicing and repairs	AA Auto Centre 0800 456 654 Or visit aa.co.nz/autocentre
Directions magazine	T: 09 966 8800 PO Box 5, Shortland Street, Auckland 1140
Driver licensing	If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422 If calling from overseas: +64 6 953 6200
Driving school	0800 223 748 Monday to Friday, 8am to 6 pm PO Box 5, Shortland Street, Auckland 1140
Home and contents insurance	AA Insurance 0800 500 231 If calling from overseas: +64 9 927 2306 Or visit aainsurance.co.nz/home-and-contents-package
Life insurance	AA Life Insurance 0800 808 234 If calling from overseas: +64 9 802 0166 contactus@aalife.co.nz Or visit https://www.aa.co.nz/insurance/life-insurance/contact-us/
Health Insurance	AA Health Insurance 0800 758 758 If calling from overseas +64 9 282 9633 contactus@aahealth.co.nz Or visit https://www.aa.co.nz/insurance/health-insurance/contact-us/
Pet Insurance	AA Pet Insurance 0800 700 555 info@aapet.co.nz Or visit https://www.aa.co.nz/insurance/pet-insurance/contact-us/
Media spokespeople	View list by topic
Membership services	0800 500 444 PO Box 5, Shortland Street, Auckland 1140
Membership retention calling team	09 927 2638 The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly.
AA Motoring helpline	Please email all enquiries to aatech@aa.co.nz for all motoring enquires at this point in time.
Vehicle inspections	If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report. If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm
The Privacy Officer	The Privacy Officer New Zealand Automobile Association Incorporated PO Box 5 Shortland Street Auckland 1140 Email
Roadwatch highway reports	Visit AA Roadwatch for information about road conditions and road closure updates Check AA Maps for directions and to plan your route on New Zealand roads Please note the AA Roadwatch service is unfortunately no longer available over the phone. We encourage our Members to instead use the online service that provides additional detail.
Travel insurance	0800 630 115 If calling from overseas +64 9 486 6868 Or visit https://www.aa.co.nz/insurance/travel-insurance/contact-us/
AA Money	money@aamoney.co.nz 0800 600 777 Monday to Friday 8:30am – 5pm Or visit aamoney.co.nz