Contact the AA

Ways to find information, locations and answers


AA Roadservice and breakdown assistance

If you need AA Roadservice, we're available 24 hours a day, 7 days a week. You can:

  • call 0800 500 222 or *222 from your mobile
  • use our mobile app 

Lost cards

If your AA Membership card has been lost, stolen, damaged or is not swiping, you can request a replacement here. 

Alternatively, you can send us an email, call 0800 500 444 Monday to Friday 8am to 6pm or visit your nearest AA Centre

Phone numbers and addresses

Enquiry Details
Customer Contact Centre 0800 500 444 
If calling from overseas +64 9 966 8688 
Monday to Friday, 8am-6pm
View our Customer Complaints Policy.
Head office

T: 09 966 8800
F: 09 966 8896

Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
PO Box 5, Shortland Street, Auckland 1140
Emails from the AA Emails from the AA including AA Traveller will have the address format of or or
AA Traveller

09 966 8720

Business Vehicle Solutions (BVS) 0800 734 543
Private Bag, Penrose, Auckland 1642
Car insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit
Car servicing and repairs AA Auto Centre
0800 456 654
Or visit
Directions magazine T: 09 966 8800
PO Box 5, Shortland Street, Auckland 1140
Driver licensing If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline on 0800 822 422
If calling from overseas: +64 6 953 6200
Driving school

0800 223 748

Monday to Friday, 8am to 6 pm
PO Box 5, Shortland Street, Auckland 1140

Home and contents insurance AA Insurance
0800 500 231
If calling from overseas: +64 9 927 2306
Or visit
Life insurance AA Life Insurance
0800 808 234
If calling from overseas: +64 9 802 0166
Or visit
Health Insurance AA Health Insurance
0800 758 758
If calling from overseas +64 9 282 9633
Or visit
Pet Insurance AA Pet Insurance
0800 700 555
Or visit
Media spokespeople View list by topic
Membership services

0800 500 444
PO Box 5, Shortland Street, Auckland 1140

Membership retention calling team

09 927 2638

The AA’s Membership retention calling team may call you if your AA Membership has lapsed. This call will come from 09 927 2638. The Membership retention calling team will always leave a message, to which you can then call the main AA’s 0800 number (0800 500 444) and a call taker will put you through to the team directly.

AA Motoring helpline Please email all enquiries to for all motoring enquires at this point in time.
Vehicle inspections

If you have questions about your vehicle/inspection or need to cancel, please call the location where your inspection is booked. You can find this number on your booking confirmation or on your Vehicle Inspection Report.

If you wish to book a vehicle inspection call 0800 500 333 Monday to Friday 8am - 5pm

The Privacy Officer

The Privacy Officer
New Zealand Automobile Association Incorporated
PO Box 5
Shortland Street
Auckland 1140


Roadwatch highway reports

Visit AA Roadwatch for information about road conditions and road closure updates
Check AA Maps for directions and to plan your route on New Zealand roads

Please note the AA Roadwatch service is unfortunately no longer available over the phone. We encourage our Members to instead use the online service that provides additional detail.
Travel insurance 0800 630 115
If calling from overseas +64 9 486 6868
Or visit
AA Money
0800 600 777
Monday to Friday 8:30am – 5pm
Or visit

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