The New Zealand Automobile Association Inc ("AA") considers the protection of privacy to be of utmost importance, whether you’re an AA Member, customer or other user of a product/service from the AA or one of our related ventures.
We are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. We appreciate the trust you have placed in us.
This policy explains how we may collect information about you and use it in order to satisfy your particular requirements. It outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
This policy was last updated 9 October 2018.
Collection of information
We may collect personal information from you in a number of ways. This includes when you:
- agree to take a service from us. This may include your contact details, date of birth, payment method and possibly bank details
- contact us with an enquiry, or in response to a communication from us, in which case this may tell us something about your preferences.
Use of information
What we will do
We may use personal information about you for a number of purposes, including:
- Assisting to identify you when you telephone us to make an enquiry. We may ask you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it
- Responses to enquiries from you
- Administration and contact about improved administration of any accounts, services and products provided by us previously, now or in the future
- Preventing or detect fraud or loss where we are able
- Communicating with you by any means (including mail, email, telephone, text messages or online advertising) about other services or products, where we think you would appreciate receiving an offer from us or our partners.
- Carrying out marketing analysis and profiling and creating statistical and testing information
It is our practice to search the Marketing Association mailing, telephone, fax and email preference services (as applicable) before sending any direct marketing material. If you have registered your details through any of the channels, you will not receive any direct marketing material from us.
In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable, then it will be stated in the terms and conditions applying to that particular service or product.
When you first provide personal information to us, we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can send us an email at any time to change your preferences or use the unsubscribe links at the bottom of any of our direct marketing email communications.
We may monitor and record communications we receive. This may be done for:
- identifying improvements to the service which we provide
- ensuring compliance with our practices and procedures
- situations where, for example, a contract is entered into by that means, to provide evidence of the transaction.
What we won't do
We will not:
- Send you communications that you do not expect to receive as part of your relationship with us
- Disclose your personal information (unless authorised to do so) except as mentioned below
- Sell/rent contact information lists to parties who are not part of our business
Use of information
We may disclose information we hold about you to third parties where AA has contracted those third parties for the purpose of providing services you have requested; as part of the process of sale of one or more of our businesses; or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
We, and other third-party credit organisations, may also access information about you to:
- Help make decisions on credit, or credit related and insurance proposals and claims for you and other members of your household; and
- Check your identity to prevent money laundering unless other satisfactory proof of identity is provided.
Protection of information
We maintain strict security measures in order to protect your personal information. The procedures are constantly monitored and updated in accordance with the latest technology.
Access to personal information
The Privacy Act 1993 gives you the right to access and correct personal information held by us. Your information is held securely and will not be disclosed to any other person or organisation unless authorised by you. To query or access any personal information we hold, call our Customer Contact Centre, visit an AA Centre, or log in to www.aa.co.nz to gain access.
When AA Members or non-Members contact us to make changes by phone, online or at an AA Centre, we will need to verify that you are the person authorised to obtain and update personal information. We will therefore ask you for identifying details such as your Membership number (the 16-digit number found on your AA Membership card) if appropriate, surname and date of birth.
If you are unable to satisfy the identification requirements, you will not be able to access or change the information. If you ring the Customer Contact Centre or visit an AA Centre, you will be asked for your surname and address in order to find your record and then your date of birth if possible to verify your identity.
If you are an AA Member and your date of birth is not listed on your AA Membership record, you will be asked to provide it when you ring the Customer Contact centre or if you visit an AA Centre. This is for your security, as the date of birth is used as a password to control access to your information over the phone, at AA Centres and online.
Cookies are pieces of information that a website or application transfers to your device’s hard disk for record keeping purposes. They help us to understand how customers and potential customers use our websites so we can develop and improve the design, layout and functionality of our websites.
We may match your cookies information to what we know about you for analysis and advertising purposes. We can use such analysis to improve the functionality and your experience of our websites.
If you do not want us to deploy cookies into your browser, you can set your browser to reject cookies, or to notify you when a website tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our website.
Credit card details
In line with credit card data security standards when you pay AA using a credit card on line, in store or by telephone your credit card information is not stored by AA.
The New Zealand Automobile Association (AA) includes itself and any division, subsidiary, third party under contract, or joint venture companies including but not limited to AA Financial Services, AA Insurance and AA Life.
AA Members agree to abide by the rules of The New Zealand Automobile Association Incorporated. Copies are available from any AA Centre or online.
The Member understands that the information provided may be used by the AA for administrative purposes and for the purpose of providing the Member with information relating to products and services from time to time. Where any Member is an Associate Member, products and services may be offered to both Members in the household jointly or singularly.
This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations. The Office of the Privacy Commissioner has further details of the New Zealand Privacy Act 1993 and how it protects personal information in New Zealand.
The Association Secretary
PO Box 5