Cancellation policy for online bookings

Please read the following policy carefully. If you book a pre purchase Vehicle Inspection online, you are agreeing to the following: 

Before the inspection

An AA Vehicle Inspection takes approximately 90 minutes.

  • If the inspection is at an AA Motoring site, please ensure your vehicle is available at the specified location 10 minutes prior to the inspection time.
  • If you have booked a mobile inspection, the booking times may vary slightly due to travel and traffic delays. 

Cancellations

Cancellations for all bookings need to be received in advance. Please contact the AA Motoring site you have selected on +64 4 939 9361 or call 0800 500 333 - option 1 - for mobile bookings. 

    • If the booking is on a Sunday or Monday, notification of a cancellation needs to be received by 11am Saturday. 
    • If the booking is on a Tuesday, Wednesday, Thursday, Friday or Saturday, notification of a cancellation needs to be received by no later than 5pm the previous day. 

Please note that you will remain liable for the full payment of the fee of your pre purchase Vehicle Inspection should you give less than 12 hours notification that the inspection is not required.

The AA reserves the right to change or move your booking due to any unforeseen circumstances.

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