If your car has broken down or you have a flat battery or tyre, call us. If you've locked your keys in your car or run out of petrol, call us then too.
No matter where you are on the New Zealand roads, we'll come to you. At home. At work. Or by the roadside. AA Roadservice specialists are fully qualified and very experienced.
In the vast majority of cases we'll fix the problem at the roadside and have you safely on your way. We'll provide you with expert advice and if extra support is needed, we'll tow your car to the nearest place of safety or repair.
With your personal AA Membership it doesn't matter what car you're in. And it doesn't matter whether you're the driver or the passenger. Your AA Membership covers you, not the vehicle.
Our roadside services include:
Please note: From the time of joining as a standard Member except if you join at the roadside, there's a 24 hour stand down period.
*Service available in Auckland, Wellington, Christchurch and most provincial areas.
How much does AA Roadservice cost?
AA Members
- You have six free AA Roadservice callouts available per year
- Your callouts are unlimited if you've been an AA Member for ten consecutive years or more
Non AA Members
You'll need to join the AA to receive roadside assistance:
- Joining at the roadside costs $180 if you can pay by credit card
- This reduces to $140 if your partner or spouse is an AA Member**
**Partner or spouse must be living at the same address as you
How do I get AA Roadservice?
Call us toll free on 0800 500 222 or *222 from your mobile.
AA Members
Please ensure you have your AA Membership card with you. We can't provide AA Roadservice assistance without seeing this card. We'll also ask you for a second form of ID to confirm your identity. It's just our way of making sure we're giving your AA Membership benefits to the right person.
Non AA Members
When you call us, we'll ask for your credit card details. We'll complete your AA Membership application over the phone. Then we'll send out one of our AA Roadservice specialists to help.
About AA Roadservice
AA Response Centre
- Our national AA Service Response Centre operates 24/7
- Our call centre is equipped with state of the art electronic mapping systems
- These systems help pinpoint your location quickly and accurately
- If we're delayed, this is generally because of a remote location, bad weather or heavy traffic, and we will advise you
AA Call Centre staff
- Our staff are trained customer service professionals
- Our staff have an excellent knowledge of New Zealand geography
- On average, we take 760,000 calls for assistance each year
AA Roadservice team and response rate
- We provide AA Members nationwide roadside assistance 24/7
- Our AA Roadservice staff are fully qualified and very experienced
- Our team covers New Zealand's main metropolitan and provincial areas
- To support our nationwide coverage, we also use a network of approximately 400 AA Roadservice contractors
- These contractors have over 1,200 staff who will work with us to help you
- Last year, we reached 65% of breakdowns within 30 minutes and 94% of breakdowns within the hour
More information