AA Business Care terms and conditions

Definitions

In these Terms and Conditions:

"AA" means The New Zealand Automobile Association Incorporated;

"AA Business Care Passenger Programme" means the Services provided under this programme to any Nominated Vehicle up to 2500 kg gross laden weight (GLW) at the time of breakdown, with a physical dimension not exceeding 2.44 metres in width, 7.0 metres in length and 3 metres high, and a wheel base not exceeding 1.8 metres wide;

"AA Business Care Light Commercials Programme" means the Services provided under this programme to any Nominated Vehicle up to 5000 kg gross laden weight (GLW) at the time of breakdown, with a physical dimension not exceeding 2.44 metres in width, 7.0 metres in length and 3 metres high;

"AA Business Care Heavy Duty Programme" means the Services provided under this programme to any Nominated Vehicle above 5000 kg gross laden weight (GLW) at the time of breakdown;

"AA Approved Place of Safety" means location determined by the AA having least impact on movement of traffic or a place of repair which has been approved by the AA.

"AA Service Provider" means any person or company providing the Services at the request or direction of the AA and any servant or agent of that person or company having that company's or person's authority to provide the Services;

"Card" means the AA Business Care Membership card which may also be the fuel charge card operated by Cardlink Systems Limited issued by the AA to the Member;

"Cardlink Systems Limited" means a duly incorporated company having its registered office in Auckland and includes all of its subsidiaries who are the charge card issuers for the AA Business Care Programme;

"Driver Information" means the confidential and proprietary listing of any name and address details, or any other details of Driver and the Member provided by the Member to AA;

"Hazardous Materials" means any substances considered explosive, flammable, poisonous, corrosive, irritating or otherwise harmful. This is at the discretion of the attending AA representative;

"Member" means the business entity listed as a financial Member in whose name the AA Business Care Membership is maintained;

"Membership Year" means the 12 month period covered by the Member's subscription;

"Membership" means the AA Business Care Membership for the duration of the paid AA subscription;

"Gross Laden Weight" or "GLW" means the weight of a vehicle together with any load it is carrying, including any equipment and accessories;

"Nominated Vehicle" means a motorised vehicle nominated by the Member to have access to the Services specified and which at the time of breakdown has a valid warrant of fitness and can be legally used on New Zealand roads; this does not include passenger service vehicles, rental cars, courier vehicles, motorised wheelchairs, mobility scooters, ride-on mowers, segways or bicycles;

"On-Tow" means trailers, caravans, boats and vehicles being towed by the Nominated Vehicle at the time of breakdown.

"Perishable Goods" means food, frozen goods or other materials which need special refrigeration or storage facilities and can be easily spoilt in the event of a delay caused by a breakdown of a Nominated Vehicle;

"Roadservice" means the service provided by the AA as outlined in the Terms and Conditions;

"Services" means the services applicable to each of the Nominated Vehicles under the relevant Membership;

"Second Tow" means any tow after the initial recovery of the immobilised vehicle provided by the AA to the place of repair or location specified by the driver or company;

"Subscription period" means the 12-month cover provided to the Nominated Vehicle which is not refundable.

"Subscription" means the fee specified for each Nominated Vehicle; the AA reserves the right to review and change subscription rates at the time of renewal in relation to the Roadservice usage;

In these terms and conditions, singular includes plurals and vice versa and references to a gender shall include all other genders.

References to natural persons include bodies corporate and vice versa.

AA Business Care Membership Entitlements

Your AA Business Care Membership is non-refundable and applicable to the Nominated Vehicle(s).

AA Business Care Membership is for companies or commercial vehicles used for business purposes but excludes passenger service vehicles such as taxis, courier vehicles, rental vehicles, motor homes and coaches. Contact our Business Vehicle Solutions team on 0800 734 543 if you require a Roadservice product for vehicles excluded from above.

Membership entitlements do not cover incidents or pre-existing conditions resulting in a breakdown prior to joining any AA Business Care Membership package.

AA Business Care Membership has different categories determined by the gross vehicle weight (GLW) of your vehicle. This is to ensure that the AA is able to offer the correct specialised service at the time of breakdown. Please choose the correct Membership category at the time of nominating your vehicle.

Services offered under AA Business Care Programme

Note: For AA Business Care benefits to apply, you must contact the AA at the time of breakdown, and prior to any arrangements being made, or costs incurred.

The following services apply for the programmes outlined below unless otherwise specified elsewhere as additional benefits or exclusions:

• AA Business Care - Passenger Standard (Vehicles up to 2,500kg GLW)
• AA Business Care - Passenger Premium (Vehicles up to 2,500kg GLW)
• AA Business Care - Light Commercials Standard (Vehicles over 2,500 kg and up to 5,000kg GLW)
• AA Business Care - Light Commercials Premium (Vehicles over 2,500 kg and up to 5,000 kg GLW)

Callouts

Roadservice callouts are unlimited per year on all AA Business Care Programmes, however, they are limited to a maximum value per annum as specified for each AA Business Care category.

Transfer of Nominated Vehicles

Where a Nominated Vehicle has been sold within the subscription period of that vehicle, the Member shall be allowed to replace it for the remainder of the subscription period with a vehicle within the same programme provided the Nominated Vehicle had no callouts in that subscription period. A fee of $10.00 shall apply for issuance of a replacement card.

Vehicle Towing

If the Nominated Vehicle breaks down, or has a mechanical problem that cannot be mobilised at the scene, the AA will tow the vehicle to the nearest AA approved place of safety or repair, where arrangements for its repair can be made, or where it can be safely stored. Storage and repair costs will be the Member's responsibility. The AA's maximum contribution towards recovery is $40 in metro areas and $100 in rural areas (GST included).

Once a tow has been provided for a breakdown, any subsequent tows for the same breakdown will be at the Member's cost at the time of service. This includes towing for a vehicle that has been towed after-hours to home, storage area or other place of repair or safety and then needs further towing for the same breakdown.

On-Tow Vehicles, e.g. caravans, boats and trailers

If an on-towed vehicle experiences a breakdown while towed by a Nominated Vehicle, and requires transportation to a repairer, the AA will organise recovery at the Member's cost.

Additional Transportation

Carriage of passengers or anything on-tow at the time of the breakdown, can only be to the legal limit of the attending vehicle. Any expense as a result of additional transportation, or a return journey to pick up extra passengers or vehicles, will be the Member's responsibility.

Please Note: Recovery of vehicles exceeding 5.5 metres overall length may be subject to delays from some locations due to the unavailability of a suitable recovery vehicle.

Incorrectly Fuelled

Where AA Roadservice is required as a result of a vehicle being incorrectly fuelled, a tow will be organised to the nearest place of repair or safety. Any further towing will be at your expense. Tow limits apply.

Fuel Delivery

Where an AA Service Provider is required to deliver fuel, the AA will cover the cost of the fuel delivery; the cost of the fuel will be at the Member's expense. Where it is not suitable for an AA Service Provider to deliver fuel, a tow to the nearest Service Station will be provided by the AA or its representative at the Member's expense. Tow limits apply.

Flat Tyre

The AA Service Provider will change a damaged tyre/wheel with the Nominated Vehicle's serviceable spare, where it is roadworthy and compatible with the other tyres/wheels of the vehicle.

Where the spare is not serviceable, roadworthy or compatible, recovery to the nearest AA authorised place of repair will be provided at the Member's expense. Tow limits apply.

Flat Battery

AA Service Providers will provide a battery boost and any other practical assistance at the roadside to start the Nominated Vehicle.

Faulty Battery

Where the Nominated Vehicle cannot be mobilised at roadside due to a faulty battery, therefore requiring a new battery, the AA Service Provider will offer the driver a battery referral to AA Battery Services. The new battery, offered at a special negotiated rate for the AA Business Care Programme, will be at the Member's expense. This is available in Auckland, Wellington, Christchurch. Battery purchases not included in cover.

Where the Nominated Vehicle cannot be mobilised at roadside due to a faulty battery, and is outside AA Battery Services coverage area, a recovery to the nearest facility to supply a new battery will be provided. Tow limits apply.

Lockout

Where the Nominated Vehicle is unable to be accessed due to lockout, the AA Service Provider will attempt to open the vehicle. This action will be subject to satisfactory proof of ownership or owner authority to drive the Nominated Vehicle. The Member or the Member's representative (the Driver) may also be required to sign an indemnity releasing the AA Service Provider and the AA from any liability should damage be caused by such forced entry.

Lost Keys

Where the Driver of a Nominated Vehicle has lost the vehicle's keys and requires the services of a locksmith, the AA's maximum contribution for the callout is $40 for metropolitan areas, and $100 for rural areas. If the vehicle has been subscribed to the AA Business Care Premium Programme, the AA's maximum contribution is $150. This applies to the labour content only and the cost of the key will be at the Member's expense.

Shattered Windscreen

In the event a Nominated Vehicle experiences a shattered windscreen, the AA will either refer the Driver to the nearest repairer or arrange for a repairer to attend the incident. Cost of the callout and repairs will be at the Member's expense.

Collision Care

In the event a Nominated Vehicle experiences a collision, the AA will:

• Organise recovery of the Nominated Vehicle to a place of repair or safety
• Organise a replacement vehicle or a taxi to the Driver's home/place of business
• Inform the Member's insurance company, providing all relevant information
• Provide the Member with "next steps" information

Please note that all costs associated with a collision will be the Member's responsibility.

Exclusions for AA Business Care Programme

• Any mechanical fault, or breakdown that occurred before, or within 24 hours of, purchasing AA Business Care Programme
• When the vehicle is disabled or damaged due to theft or vandalism
• When the vehicle is unattended at the time the AA Service Provider arrives at the breakdown location
• Vehicle parts/fuel/repairs on garage/repairer premises
• Vehicles not on public or formed roads, or trapped/bogged
• When the vehicle is un-roadworthy/unsafe, or it would be dangerous or illegal for an AA Service Provider to repair, load or transport the vehicle and/or its occupants
• When the vehicle was being used for racing, pace-making, speed testing, reliability trials, competitions, or off-road activities at the time of the breakdown
• Vehicles carrying a load beyond the legal limit
• Vehicles carrying Hazardous or Perishable Goods
• Vehicles or on-tow vehicles, trailers, caravans, floats carrying livestock unless secured by the Member or Driver before attendance by the AA Service Provider.

Vehicle Restrictions for AA Business Care Programme

These restrictions apply to all vehicles including: private motorcars, motorcycles, light goods vehicles, motorised caravans or campervans. In order to be eligible to receive the benefits of AA Business Care Roadservice, vehicles must be:

• Roadworthy, with a current Warrant of Fitness and registration
• Less than 20 years old
• Less than 2.5 tonnes gross laden weight overall for AA Business Care Passenger Standard & Premium Programme
• Less than 2.44-metres wide overall for
• AA Business Care Passenger Standard & Premium Programme
• Less than 3-metres high overall for AA Business Care Passenger Standard & Premium Programme
• Less than 7-metres long overall for AA Business Care Passenger Standard & Premium Programme
• Above 2.5 tonnes and up to 5.0 tonnes GLW weight overall for AA Business Care Light Commercials Programme

Limitations of Liability of AA Business Care Programme

The AA shall provide services limited to a cost not exceeding the value specified for each of the Programmes as follows:

AA Business Care Passenger Standard

• Each incident covered up to a maximum value of $200 including GST per Nominated Vehicle
• Maximum annual cover per Subscription period per Nominated Vehicle is $400 including GST

AA Business Care Passenger Premium

• Each incident covered up to a maximum value of $800 including GST per Nominated Vehicle
• Maximum annual cover per Subscription period per Nominated Vehicle is $1,600 including GST

AA Business Care Light Commercials Standard

• Each incident covered up to a maximum value of $300 including GST per Nominated Vehicle
• Maximum annual cover per Subscription period per Nominated Vehicle is $600 including GST

AA Business Care Light Commercials Premium

• Each incident covered up to a maximum value of $800 including GST per Nominated Vehicle
• Maximum annual cover per Subscription period per Nominated Vehicle is $1,600 including GST

AA Business Care Heavy Duty - Roadside Emergency Repairs (Vehicles above 5,000 kg GLW)

• Roadside Emergency Repairs: As a Member belonging to the AA Business Care Heavy Duty Roadside Emergency Repairs Programme, AA will organise a repairer to come to the vehicle and where possible mobilise the vehicle. If a roadside repair is not possible, at the Member's direction the AA will organise a heavy duty haulage company to transport the vehicle to the nearest place of repair or a repairer of the Member's choice. The Member will be responsible for all costs associated with the repair and/or recovery, including any callout fee charged by the contracted AA Service Provider.
• Case Management: An AA case manager will co-ordinate all requirements for the duration of the incident, from the time of taking the initial call through to ensuring that the Nominated Vehicle is either mobilised or recovered to a place of repair. A fee shall apply for each incident managed by the AA.
• Billing Facilitation: Upon the Member's approval, the AA will pay the repairer or recovery operator and on-charge the Member for all costs incurred directly related to the callout. Upon the Member taking the AA Business Care programme the Member agrees to reimburse all fees and charges within seven days of receipt of an invoice from the AA. An administration fee of 3% of the total incident cost shall apply payable to the AA.

Additional Benefits - AA Business Care Passenger Premium

Along with the Terms and Conditions outlined under the AA Business Care Passenger Standard Programme, the following additional Terms and Conditions apply for AA Business Care Passenger Premium Programme:

Vehicle Recovery

If the Nominated Vehicle breaks down, or has a mechanical problem that cannot be mobilised at the scene, we'll recover the vehicle to the Member's place of employment/company address, or a nominated repairer of the Member's choice anywhere in New Zealand as long as the distance is no greater than would be incurred in recovering the vehicle to the place of employment/company address. If it is required/requested for the vehicle to be towed to a location beyond the distance the AA has agreed to cover, or the vehicle requires an additional tow, it will be at the Member's cost. The AA does not cover transportation of a repaired vehicle.

AA Business Care Premium Programme On-Tow Caravan/Trailer Limits:

AA Business Care Premium Programme extends to caravans and trailers being towed by a Nominated Vehicle up to a maximum 7-metres in length (excluding tow-bar), 2.44-metres wide, and/or 3-metres high.

Please note: when recovery of a Nominated Vehicle is required, a caravan or trailer on-tow at the time of the breakdown may be towed by an AA Service Provider, if it can be recovered on the same journey, and it is not required to be uplifted, or carried on a transporter. If an extra trip is required, this will be at the Member's expense.

Breakdown less than 100kms

For breakdowns less than 100kms from the company's physical address, or if the Nominated Vehicle can be repaired within 12 hours, the following Services will be applicable:

• Emergency Taxi: If the situation prevents the Driver from being able to travel with the Nominated Vehicle in the recovery vehicle, the AA will provide a Taxi to take the Driver and any accompanying passengers to a maximum value of $60 (additional expenses such as ferry crossing tickets are not covered)
• Replacement Vehicle: If repairs to the Nominated Vehicle will take longer than 12 hours, the AA will provide a rental vehicle as a replacement vehicle for up to a maximum of three days at a value of $120 per day to enable the Driver to continue the journey or return to base. This is subject to availability of a rental vehicle. Standard rental criteria apply*.

The AA covers the daily hire, relocation and delivery fees up to a combined daily maximum of $120; the Member will be responsible for the running costs, petrol, optional access reduction insurance fees and any ferry crossing costs.

If it is not possible for the AA to provide a replacement vehicle due to rental criteria not being met or subject to availability, alternative land transport will be offered.

*Standard Rental Criteria: hire agreements require the driver to be at least 21 years of age, have held a current driver's licence for a minimum of 12 months, and hold a valid credit card.

Breakdown over 100kms

If the Nominated Vehicle experiences a breakdown 100km or more from the Driver's place of employment/company address and cannot be reasonably repaired within 12 hours, providing all other conditions of the AA Business Care Premium Programme are met, the Member shall be eligible for the following:

• Emergency Accommodation: The AA will provide the Driver and passengers with accommodation at a suitable accommodation facility should the Driver wish to remain with the vehicle while it is being repaired, for up to a maximum of three nights at a value of $120 per night. This entitlement covers room hire only; all personal expenses such as meals, video hire, mini bar, dry cleaning, etc, will be at the Driver's expense.
• Replacement Vehicle: If repairs to the Nominated Vehicle will take longer than 12 hours, the AA will provide a rental vehicle as a replacement vehicle for up to a maximum of three days at a value of $120 per day to enable the Driver to continue the journey or return to base. This is subject to availability of a rental vehicle. Standard rental criteria apply*.

The AA covers the daily hire, relocation and delivery fees up to the combined dailymaximum of $120; the Member will be responsible for the running costs, petrol,optional access reduction insurance fees and any ferry crossing costs.

If it is not possible for the AA to provide a replacement vehicle due to rental criteria not being met or subject to availability, alternative land transport will be offered.

• Standard Rental Criteria:hire agreements require the driver to be at least 21 years of age, have held a current driver's licence for a minimum of 12 months, and hold a valid credit card.
• Combined Emergency Accommodation and Replacement Vehicle: A combination of both accommodation and replacement vehicle is available for up to a maximum period of three days i.e. 1 night's accommodation and 2 days' car rental, up to a maximum value of $360, or $120 per day, subject to the rental and accommodation conditions as set out above. There may be an occasion whereby the Member is required to pay for all initial costs relating to both the Replacement Vehicle and Emergency Accommodation. In these incidents the Driver should obtain tax invoices for each cost incurred and present them to the AA for a refund. Reimbursement will be made once the claim is assessed per the qualifying criteria of the programme as specified in this brochure.
• Alternative Land Transport: Alternatively, if it is not possible for the AA to provide a replacement vehicle for whatever reason, alternative land transport to get the Driver and accompanying passengers home will be covered up to a maximum of $360 per incident.

Additional Exclusions for AA Business Care Passenger Premium Programme

AA Business Care Premium benefits will not be automatically provided in the following circumstances:

• When the breakdown occurs less than 100km from home, replacement vehicle and emergency accommodation benefits do not applyWhen repairs can be carried out within 12-hours by a suitably qualified person/facility
• When the Nominated Vehicle is unregistered and unwarranted

Note: The cost of replacement vehicle parts and fuel are not included.

Additional Benefits - AA Business Care Light Commercials Premium

Along with the Terms and Conditions outlined under the AA Business Care Passenger Premium Programme, the following additional Terms and Conditions apply for AA Business Care Light Commercials Premium Programme:

Transfer of Goods

If a Nominated Vehicle under the AA Business Care Light Commercials Premium programme is immobilised and is laden with goods that require delivery to destination or storage, the AA will facilitate transfer of goods at roadside on to a replacement vehicle. Alternatively, if a suitable vehicle is not available, the AA will organise for the immobilised vehicle to be recovered to its destination for the goods to be unloaded.

The AA will not be responsible for any damage or deterioration of goods or loss of business resulting from any delays resulting from transfer of goods or delivery of Nominated Vehicle to its destination. The AA reserves the right to facilitate these services on a best endeavour basis.

PlusOne Charge Card Eligibility

All AA Business Care Members have the option of choosing a PlusOne charge card as part of the application. The charge card is supplied and managed by Cardlink Systems Limited who reserve the right to authorise approval and perform credit checks and use of the charge card for the purpose of purchasing fuel and agreed items from Cardlink-approved merchants within New Zealand (refer to the Cardlink charge card terms and conditions).

PlusOne Charge card Fee

Members who have acquired a charge card will be required to pay the following charges to Cardlink Systems:

• A transaction fee of 20 cents
• A monthly fee of three dollars fifty cents ($3.50) per card
• A lost card replacement fee of ten dollars ($10.00)

Charges will appear on the monthly statements.

Right of Termination

The AA reserves the right to terminate the AA Business Care Membership by giving the Member seven days written notice if the AA deems that the Membership has been abused or the Terms and Conditions of this programme have been breached.

Quality Control

The AA endeavours to ensure all sub-contracted providers are registered with their appropriate trade or professional body and have the necessary qualifications to provide products or services to a standard acceptable to the AA and AA Members. Please contact the AA immediately if you are unhappy in any way with a referral made by the AA to an independent contractor and the AA will endeavour to correct your dissatisfaction and/or offer you the choice of an alternative provider.

The AA endeavours to provide the full range of benefits and services outlined in this brochure in good faith. However, it cannot be held responsible for consequential loss or damage resulting from acts, events and circumstances beyond the reasonable control of the AA, including industrial disputes, strikes, flood conditions, adverse weather conditions, geographic inaccessibility and the absence or unavailability of sub-contractors which may delay, interfere with, or prevent, the provision of some or all of the services outlined in this brochure.

Your Privacy Rights

Personal information relating to AA Business Care Members is held securely and will not be disclosed to any other person or organisation unless authorised by you. Members also have the right to access and correct the information at any time.

Disclaimer

The information provided by the Member may be used by the AA for administrative purposes and for the purpose of providing the Member with information relating to products and services from time to time.

For this purpose the New Zealand Automobile Association (AA) includes itself/any division, subsidiary, third party under contract, or joint venture companies including AA Financial Services and AA Insurance.

PlusOne Charge Cards are issued by Cardlink Systems Limited, which has its offices at Level 1, 37- 41 Carbine Road, Mt. Wellington, Auckland.

Please read the PlusOne Charge Card Terms and Conditions carefully. By accepting and/or using the Card, those signing an application form for the Card, the Named Persons, the Cardmaster and the Card Users agree with Cardlink Systems Ltd to be bound by these Terms and Conditions and any future amendments from time to time.