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CasperJak

In May 2007, Ford started replacing brake hoses under a 'safety campaign" rather than a recall.
This was only to be done at the time of any service and never covered as a recall.

I purchased my BA Falcon in March 2008 (is a 2003 model) and had it serviced in July 2008. The hose issue was not rectified.

On Friday 01/06/2012, my brakes failed completely. From the local dealer, they have now been fixed under this safety program/campaign.

However, due to no brakes, my original repairer that I took the vehicle to (who sent it to the Ford dealer) and I have now been stuck with an account by the tow truck driver who delivered the vehicle to the Ford dealer.

Who should really pay for the towie?

The only reason we arranged the tow truck was that the vehicle had no brakes and was therefore not a safe vehicle to drive.

Thanks

ABayliss

Our understanding is that Ford Australia implemented a "Service Programme" within their dealer network to replace the hoses on these vehicles at service time, at no charge to the customer. It was not deemed to be a serious defect that would cause complete loss of braking, due to the dual circuit brake system.
Presumably, had your vehicle been serviced at a Ford dealer, they would have done this for you.
I'm presuming that your garage sent it to Ford in the knowledge that the repair would be done at no charge. Under these circumstances, Ford will pay for the repair but not the tow.

CasperJak

Thanks for your reply.
It was serviced by the Ford dealer in July 2008, but nothing was done re the brake service programme at that time.
The repairer on Friday who sent it to Ford only sent it there after ordering the parts and being told by Ford it was under a service programme.
What annoys me is that we are expected to pay a tow fee when firstly – without brakes it was unsafe to drive and secondly - it should have been fixed already in the July 2008 service.