RealMe Verified Identity

A secure way to prove who you are online


RealMe® allows you to access multiple online services with one username and password, and securely prove who you are online. The Department of Internal Affairs (DIA) has the responsibility for delivering RealMe® services – an initiative from the New Zealand Government.

The AA has partnered with DIA to deliver the RealMe verified service as an over the counter transaction. Our counter staff and Agents are well versed in the requirements for identity verification. As such, we have a reputation of accurate transacting delivered in a friendly and helpful way – we’re experts, we’re friendly, we solve it!

There are two services offered by RealMe and what you can do online depends on which service you have signed up to:

  1. RealMe Login – create at home – answer some security questions – create a username & password to access multiple government services
  2. RealMe Verified - apply online, and if you have a NZ passport you can take your own photo. If you don’t have a NZ passport you’ll need to have your photo taken and ID verified at an authorised Agent. Having a RealMe Verified identity will allow you to access many services in the online space.

The list of businesses, services and government departments using the RealMe service is growing all the time – it includes banking and financial service providers, student enrolments and StudyLink, Universities and polytechs to name just a few organisations. In an election year, voters can complete the entire “enrol to vote” process online by having a RealMe verified identity.


More information