AA Home Response
We'll have an AA-trusted tradesperson there to save the day, usually within the hour.
The AA Home Response subscription is a pay-per-callout subscription plan where you pay upfront for any of our emergency callouts. We’ll inform you of the callout cost prior to finding a tradesperson to assist you.
Subscription at a glance
- 24 hours, 7 days a week
- AA-trusted tradespeople
- Pay-per-callout*
- Free for AA Insurance Home and Landlord customers
- $34/year for AA Members and other AA Insurance customers
- $54/year standard subscription fee
Need help for a home emergency? Call 0800 224 663
24/7, 365 days a year
Usually arrive within an hour
Expert and trusted tradespeople
What is considered an emergency?
A damaged roof, gutter or downpipe causing an internal leak
Water leaking internally through the ceiling or walls.
A blocked toilet, pipe or drain
A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet (does not include specialist hydrojet service).
A burst tap or showerhead
Inability to control water flow as the result of a burst tap or showerhead, causing significant water wastage, home or property damage (does not include replacement of washers).
A burst pipe
Physical breakage of a pipe or joint, resulting in a burst pipe causing significant water wastage, home or property damage.
A broken or burst hot water system
Broken or damaged system as the result of a burst unit, gas or electrical problems, faulty components, or even just the inability to reignite the pilot light.
A broken air conditioning unit or heating system
Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light.
A blackout or power failure in the house
Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts).
Being locked out of the house
Unable to gain access to the home.
A broken door
Where home safety or security is threatened as a result of damage to an external or internal door such as damaged locks or jammed doors.
A gas leak
Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipelines.
*Callouts are up to one hour long, with a commitment to fix or make the problem at hand safe. Callout/Subscription prices exclude parts and any additional labour required. Limitations and exclusions apply. Please read our terms and conditions for more details.