• AA Home Response Plus gives you 24/7 access to AA-trusted tradespeople for covered home emergencies, and it includes six emergency callouts a year with the callout fee and first hour of labour included. You only pay if additional time or parts are required.
• AA Home Response includes the same emergency assistance service, but you pay for each callout and repair costs.

In short, AA Home Response Plus includes up to six emergency callouts a year, whereas AA Home Response has a pay-per-callout fee.

It depends on how often you use emergency home assistance services. AA Home Response has a lower annual subscription cost and you'll pay only when you use the service, which may cost less if you use the service infrequently.

You don’t need to do anything right now.

Your current Response Plus subscription will continue for the full term of your subscription.

If you are an AA Insurance home/landlord policy holder:

• An AA Home Response subscription is included as part of your insurance policy, so you can book most emergency services on pay-per-callout basis
• You can use Book a Job for scheduled jobs and pay-per-callout

If you are not an AA Insurance home/landlord policy holder you can:

• Subscribe to AA Home Response to continue to access to emergency job support
• Use Book a Job for scheduled jobs and pay-per-callout, even if you don’t subscribe to AA Home Response

The existing subscription remains in place until expiry and there are no changes to the subscription fee during that period.

Once your subscription expires, it will not be renewed. You will no longer have Response Plus, but you can still access emergency help when needed by subscribing to AA Home Response.

You can also use Book a Job for scheduled non-emergency repair, maintenance, and installation work – everyone can use this service, even if you don’t subscribe to AA Home Response.

Yes. If you renew before 28 September 2026, your subscription will be valid for a full year.

You can buy a new subscription until 28 September 2026. New Response Plus subscriptions will not be available for purchase after 28 September 2026.

Yes. You can request cancellation by contacting AA Home by email at info@aahome.co.nz or by phone on 09 927 2659.

AA Home will assess your request in accordance with the AA Home Terms and Conditions.

No, but a subscription may be transferred to a replacement property that you’ve purchased provided that:

• The new property is within the AA Home service area; and
• The transfer occurs no more than once per year.

If you have questions about your subscription, cancellation, refund eligibility, property transfers, or AA Home Response Plus, please contact AA Home at info@aahome.co.nz or call 09 927 2659.