Privacy Statement

To help us perform our everyday functions and purpose. You do not have to give us your personal information, but if you choose not to we may not be able to provide you with the service you have requested.

Personal information we may collect includes:

• your name

• date of birth

• postal address 

• address of the home you nominate to receive our services

• email address

• phone number

• payment method and bank details 

• your communications with us (for example emails and phone calls)

• your use of our services

• your use of any products and services from our AAH Partners

• AA Membership or AA Insurance policy numbers  

• employment history if you are applying to join our team

Whenever you interact with us, provided we need it for a legitimate purpose. For example, when you phone us, write to us, email us, use our website, complete a survey, enter a competition, or use our services. 

Some AAH Partners may also share your personal information with us so you can enjoy a discount, for example, if you are an AA Member or AA Insurance policyholder. This helps us verify your eligibility and understand which products and services may be of interest to you.

Sometimes we may collect personal information from other sources if you have authorised it, or if it is allowed by law. 

We use your personal information to help us offer and provide services. As part of doing that, we may need to use your personal information to:

• confirm your identity

• respond to your enquiries and communications

• follow up on earlier communications, like quotes or where you have shown an interest in certain products or services 

• send communications relating to products and services which you have previously purchased, including renewal reminders

• tell you about changes to our services, or to how we operate such as hours, locations and policies

• directly inform you about other services or products we think you may like 

• see if you would like to renew any subscriptions, or repurchase any products or services you have previously enjoyed 

• send you information on competitions, rewards, benefits, offers, discounts and any other opportunity we think you may like to know about

• conduct credit checks with third parties if relevant to the service you have requested

• conduct marketing analysis and profiling, collating statistics, and testing information

• measure and improve our advertising and help us understand what may interest or assist you 

• identify improvements to our services 

• ensure we are following our policies and procedures correctly

• review and respond to employment applications

• combat fraud or harmful actions, for example by warning you about email phishing 

• provide evidence of any agreement, transaction, or contract

• for any other uses that you authorise

You can email us to change your preferences or use the unsubscribe or preference links at the bottom of our marketing emails. AAH is a separate company so you may need to update your preferences separately with AA Insurance Limited, The New Zealand Automobile Association (Incorporated) and other AAH Partners. 

Sometimes we need to share your personal information with third parties. We only do this in limited circumstances, which may include when:

• AAH, AAH Partners, or other third parties need it to perform the purposes listed above 

• required for contractual, legal, or regulatory purposes including a process of sale

• required by our professional advisors 

• part of legal proceedings or prospective legal proceedings

Our staff receive training to ensure that your information remains secure and is not disclosed or misused. We maintain strict security measures to protect your personal information. The procedures are constantly monitored and updated in accordance with the latest technology. 

We may hold personal information overseas and in cloud storage where we are satisfied that the relevant providers and jurisdictions meet our security standards.

We hold your personal information for as long as needed to meet the purposes listed above, or as required by law.

You have the right to request a copy of your personal information and to ask us to correct it if you think it is wrong. You can contact our team here:

• Call 0800 224 663

• Or email: info@aahome.co.nz

To access or correct personal information held by AAH Partners, get in touch with them using the contact details provided with their product or service. 

Cookies are small text files stored in your browser or device by websites or apps you visit. Tags are used to help us understand user behaviour and support third-party services such as analytics, advertising and social media. 

Cookies and tags help users navigate websites efficiently, perform certain functions on the sites, and to provide site owners with information about how their sites are used. Our website uses cookies, tags, and similar technologies.

Read more about how we use cookies

If you pay AAH using a payment card online or by phone, your payment card information is not stored by AAH during these transactions. All payment card transactions are conducted using a reputable payment gateway service provider approved by our cyber security team.

If you have questions about how AAH handles your personal information or this Privacy Statement, you can email or write to the AAH Privacy Officer at:

pofficer@aa.co.nz

AA Home Limited
PO Box 5
Shortland Street
Auckland 1140
New Zealand

Attention: Privacy Officer

We want to know if you have concerns about our privacy practices or how we handle your personal information.

In the first instance, please let us know about your concerns, so that we can try our best to put things right. 

If we cannot resolve the issue, then you may want to raise it with the Office of the Privacy Commissioner by calling 0800 803 909, completing their online complaints form, or writing to them at:

Office of the Privacy Commissioner
PO Box 10 094
Wellington 6143
New Zealand

Read more about the Office of the Privacy Commissioner