If you are unhappy with our service or a decision on your claim, please don’t hesitate to get in touch. Often a chat over the phone can sort it out. Please contact us using one of the following ways:
Call us: 0800 700 555 (Monday to Friday between 9:00am and 5:00pm)
Email us: [email protected]
Please include your policy number so we can look into it quickly.
We are committed to treating any complaint seriously and making things right as fairly and quickly as possible, so we have a process in place to escalate your concern if we can’t resolve it immediately. All complaints under investigation will be overseen by a manager.
In the unlikely event that your complaint is not resolved within 2 months, you may refer your matter to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). You can contact them at:
Phone: 0800 888 202
Email: [email protected]