Contact us

Get in touch with our friendly team 

Our friendly customer care team are more than happy to help if you have any questions. Give us a call or point that mouse and send us an email. We’re pet lovers too and are here to help.

Sales and general enquiries:

 

Claims:

If your policy number starts with AA:

Call: 0800 700 555
Email: [email protected]
Monday to Friday 9am to 5pm (except public holidays)

Call us
Email Us

If your policy number starts with P:

Call: 0800 700 556 
Email: [email protected]
Monday to Friday 8:30am to 5pm (except public holidays)

Call us
Email Us

Customer Service:

If your policy number starts with AA:

Call: 0800 700 555
Email: [email protected]
Monday to Friday 9am to 5pm (except public holidays)

Call us
Email Us

If your policy number starts with P:

Call: 0800 700 555 
Email: [email protected]
Monday to Friday 8:30am to 5pm (except public holidays)

Call us
Email Us

The Insurer

AA Pet Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are administered and managed by PetSure (Australia) Pty Ltd, and are underwritten by The Hollard Insurance Company Pty Ltd.

Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. For more details on the Financial Strength Rating, please click here.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you should get professional advice from a registered financial adviser.