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Contact Us

Get in touch with our friendly team

Our friendly customer care team are more than happy to help if you have any questions. Give us a call or point that mouse and send us an email. We’re pet lovers too and are here to help. Contact us to chat about your pet insurance needs.

Sales and general enquiries

Monday to Friday 8am to 6pm (except public holidays)

Call: 0800 700 555
Email: info@aapet.co.nz

Claims

Monday to Friday 9am to 5pm (except public holidays)

Call: 0800 700 555
Email: claims@aapet.co.nz

AA Member benefit

5% AA Member discount available on new policies.

Terms and conditions apply.*

More Information

> Policy Document

> Make a claim

> Complaint Process

> Terms and Conditions

> About Us

> Pre-Existing Conditions

> NZAA Financial Advice Provider Disclosure

> NZAA Privacy Policy

*Eligible AA Members who wish to activate this 5% discount on each AA Pet Insurance policy must provide a valid membership number: (a) at point of purchase for the discount to apply; or (b) prior to renewal for the discount to apply at renewal. For full terms and conditions, click here.