Contact Us

Our customer care team are based right here in New Zealand and more than happy to help if you have any questions. 

Phone Us 

For general enquiries and sales, 

In New Zealand......0800 630 115

Worldwide............+64 9 486 0048 

We're available Monday to Friday, 8:30am-5pm

Email Us

Need emergency assistance overseas?

We also provide access to 24/7 worldwide emergency assistance in case something crops up during your trip, no matter where you are in the world.

In an emergency call Allianz Partners immediately for urgent assistance if

  • You are about to be admitted to hospital
  • Your luggage, travel documents, money etc have been lost or stolen or you need to urgently change your travel plans or shorten your journey and need to know what to do. 


Worldwide................+64 9 486 6868

Australia toll free.....1 800 554 114

UK toll free................0808 589 3893

USA toll free.............1 800 326 1543

When you call, you'll be asked for:

  • Your name
  • Your Policy Number and policy type 
  • A contact phone number

Our insurance partner

AA Travel Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). You should consider the Policy Wording before making any decisions about this insurance policy. Terms, conditions, limits, sub-limits and exclusions apply. 

Financial Strength Rating

The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), ("Hollard"), has been given a financial strength rating of A (Strong) issued by Standard and Poor's. View the full details on the Financial Strength Rating.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Financial advice

The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.

More information

Policy Wording
Make a claim
Terms and conditions
AA Traveller Member Benefits

*AA Members can receive a 10% discount on AA Travel Insurance. Simply provide each traveller’s valid AA Membership number on application. Discount applies to AA Member cover premium, including any additional pre-existing cover, but does not apply to additional cover for high value items.