Contact Us

Our customer care team are based right here in New Zealand and more than happy to help if you have any questions. We also provide access to 24/7 worldwide emergency assistance in case something crops up during your trip, no matter where you are in the world.

call us icon Phone us 

For general enquiries, call us on 0800 630 115

We're available Monday to Friday, 8:30am-5pm

email us icon Email us

[email protected]

email us icon Mail us

PO Box 33313
Takapuna
Auckland

Emergency trip assistance

Within New Zealand:

  • 0800 630 115, 8:30am - 5pm Mon-Fri
  • +64 9 486 6868 after hours

Global: +64 9 486 6868

If you need emergency assistance while you are travelling, contact the Emergency Assistance team as soon as it is possible to do so safely if you:

  • Are about to be admitted to hospital
  • Have had your luggage, travel documents, or money stolen. For credit cards, please contact the credit card company to cancel them immediately.
  • Need to urgently change your travel plans or shorten your journey.

When you call, you'll be asked for:

  • Your name
  • Your Policy Number and policy type (for example AA Travel Insurance Comprehensive plan)
  • A contact phone number (including area code)

Our insurance partner

AA Travel Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners, underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), (“Hollard”). Terms, conditions, limits and exclusions apply. These are set out in the Policy Wording which you should read before making any decisions about an AA Travel Insurance Policy.

Financial Strength Rating

The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), (“Hollard”), Level 26, 188 Quay Street, Auckland 1010 has been given a financial strength rating of A- (Excellent) issued by A.M. Best Company Inc.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Financial advice

Our website provides general information about products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you can get professional advice from an registered financial adviser.