Make a claim

Ready to make a claim?

We want to settle your claim as quickly as possible so as soon as you have provided the information and documentation that we require, we will arrange for payment into your bank account. That way, you can get on with caring for your pet and spend more time doing the things you enjoy.

It takes just 3 easy steps:

  1. Click to view or download our interactive claim form. Simply fill it in online, then email it to us or print it off and pop it in the post.
  2. Remember to attach/ include all your relevant supporting documents including:
    1. Itemised receipts as proof of payment
    2. Vet history records (with details of diagnosis & treatment)
  3. Email it to [email protected] or post it to:

PO Box 33 313,
Takapuna,
North Shore City 0740

AA Pet Insurance claim form: Download the interactive PDF claim form
AA Pet Insurance Starter Cover claim form: Download the interactive PDF claim form

Have a question?

Our friendly claims team are here to help.

We’re available 8:30am to 5pm Monday through to Friday
0800 700 556

The Insurer

AA Pet Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (incorporated in Australia). You should consider the policy wording before making any decisions about this pet insurance policy.

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Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.

General Information

Our website provides general information only about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information does not take into account an individual's particular circumstances, financial or otherwise and is not intended to be financial advice. You should consider if this product suits your needs by reviewing the policy documentation carefully. We do not provide insurance advice nor suitability of the product for your needs.