Make a Claim

All claims need to be submitted online through our Claim Portal

Simply log in to the Claim Portal by using your surname, email address, and date of birth. Please provide details of the claim and upload supporting documents to submit your claim.

If you have any questions, please get in touch with our friendly team by phone or email.

Phone: 0800 700 555


Make a claim

How to make a claim

We understand that it can be quite stressful when your pets get sick or injured, and that caring for them is a top priority.

To make the claims process go smoothly, submit your claim as soon as you can with all the details and documentation needed to support it, for example:

  • Itemised invoice
    • This means an invoice that has a breakdown of costs for the treatment you’re claiming for. The invoice needs to confirm the amount that has been paid, or other proof of payment must be supplied.
  • Consultation notes
    • Just like our GPs, vets keep a record of each visit. To be able to assess your pet’s claim, we need a copy of the vet’s consultation notes for the date your pet’s treatment took place.
  • Vet history
    • Sometimes we ask for additional vet history to make sure we have all relevant information for your pet. To make sure that your claims can be processed quickly, you can supply a complete record of the visits that your pet has made to the vet. You only need to submit this once and we’ll keep a record of it for future claims.

The Insurer

AA Pet Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are administered and managed by PetSure (Australia) Pty Ltd, and are underwritten by The Hollard Insurance Company Pty Ltd.

Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard & Poor's. For more details on the Financial Strength Rating, please click here.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you should get professional advice from a registered financial adviser.