COVID-19 FAQs

AA Centres and Agents

Are AA Centres and Agents open for driver licensing and other services?

Yes, AA Centres and Agents are now open.

Click here to join the virtual queue at your local Centre or Agent. 

They are able to provide a full range of services including:   

  • AA Membership and renewals

  • Insurance services  (AA Centres only)  

  • Renewal and replacement of driver licences  

  • Learner licence theory tests  

  • Vehicle registration, licensing and road user charges  

  • RealMe® identity verification and IRD number application  

  • SuperGold card and Kiwi Access card applications  

While all our services are back, we’ll be operating with the safety of you and our people as the highest priority. This includes: 

  • Having a contact tracing and queue app at all AA Centres, Driver and Vehicle Licensing Agents and Mobile locations to ensure our people, Members, and customers can be contacted if required.  
  • Strictly managing the number of customers in AA Centres, having plastic sneeze barriers installed at counters and 1 metre physical distancing. There’s also additional hand sanitation stations and a cleaning regime to ensure the safety of high touch areas.  

Our AA Shop Online is also taking orders and processing now. You can purchase the Official NZ Road Code as well as other learner driver products, emergency products, and more.

What should I do if my Vehicle Registration is due or expired? 

If your registration has already expired, when you do renew it, the new registration and payment will apply from the date the previous one expired. You can continue to operate your car with the expired labels (with an expiry date of 1 January 2020 or later) for the time being, as long as your vehicle is safe and roadworthy.  

My Driver Licence has expired, what do I do? 

Driver licensing services will resume under Alert Level 2. The Government has temporarily extended any expired licences (from 1 January 2020), allowing drivers to continue as normal.    

For more information, go to nzta.govt.nz

Contact tracing and queuing at AA sites 

Which AA sites and services will be using contact tracing and queuing technology at Alert Level 2?

We are implementing a contact tracing and queuing app at all our AA Centres, Driver and Vehicle Licensing Agents and Mobile locations. This is to ensure our people, Members, and customers are able to be quickly contacted if required. You will need to provide your cellphone number/email address.

How does the app work?

When you arrive at an AA Centre or Agent you can scan your cellphone camera on a QR code to join a virtual queue, or follow instructions at the site for joining the virtual queue via SMS. Alternatively, you can go to aa.co.nz/queue, select the location you’re visiting and join its virtual queue.  

What will happen with my information that is collected for contact tracing and queuing?

The information requested is being collected to help us keep our staff and customers safe and accurately respond to contact tracing information requests by the Ministry of Health. The information will be held securely by The New Zealand Automobile Association Incorporated for 4 weeks (or such longer period as may be required by the Ministry of Health), during which time it may be supplied to the Ministry of Health and/or District Health Board on request. If you do not wish to provide this information, we may be unable to serve you or allow you onto our premises. You may access your information, and request a correction, by emailing us at [email protected].  

Are any other AA sites/services using contact tracing and queuing?

Yes, an SMS-based queuing system is in place at AA Vehicle Testing Stations; a manual alternative is also available. AA Auto Centre Mt Roskill and AA Driving School are manually contact tracing customers/students.

AA Roadservice

Is AA Roadservice emergency breakdown assistance available?

Yes, AA Roadservice is available for roadside assistance for all services including towing, battery replacements, lockouts, mechanical breakdowns and repairs. We appreciate your patience as we anticipate a very high volume of calls and requests. 

If you require Roadservice Assistance, contact us on 0800 500 222 or dial *222 from your mobile. You can also request assistance through our AA Roadservice app which helps us to locate you quickly. 

If you need a replacement battery, you can also click here to book this online. 

AA Battery Service and AA Auto Glass

Are AA Battery Service and AA Auto Glass continuing to operate?

Yes, AA Battery Service is continuing to work alongside AA Roadservice to provide emergency breakdown assistance so an AA Battery Service van may come to you if you have a battery issue. AA Auto Glass is available for all services including vehicle windscreen repairs, replacements and calibration services. For more information about AA Auto Glass services, click here.

AA Auto Glass bookings can be made by calling 0800 300 120.

AA Motoring Services

Are AA Motoring sites open during Alert Level 2?

Yes, AA Auto Centres, AA Vehicle Testing Stations and AA Vehicle Inspection sites are open. Bookings aren’t required at our drive-through AA Vehicle Testing Stations and most of our AA Vehicle Inspection sites. An SMS-based queuing system is in place at AA Vehicle Testing Stations.

Genoapay is now available at 22 AA Auto Centres nationwide, giving you the freedom to pay for your servicing, repair, or AA Battery purchase over a 10-week period, with no interest or added fees. To learn more about how Genoapay works, click here. 

Go to aa.co.nz/autocentre to book an appointment at your nearest AA Auto Centre.

For more information about AA Vehicle Inspections, including AA Pre-Purchase Inspections, please call 0800 500 333 or email [email protected]

Are there any additional services continuing for dealers?

Yes, AA Vehicle Appraisals are operating for our dealer customers, to help trade get back up and running. Motoring Services is also available to third party entry certification partners. Plus it’s available to dealers in Auckland, New Plymouth, Napier and Christchurch for contactless Motor Vehicle Registration (MVR) and supply of number plates for new vehicles.  
  
Contactless MVR and supply of number plates for new vehicles is for Trade customers on account basis and new vehicles requiring first registration only.   
  
Dealers should contact:   

Auckland - Alain Rennie - 027 298 2687  
New Plymouth - Paul Atkinson - 021 312 771  
Napier -  Tony Karantze -  06 834 2595  
Christchurch - Grant Waters - 021 423 352  

AA Home

Is AA Home Response available?

Yes, AA Home is available for a full range of services. This includes emergency home response callouts covering a range of plumbing, locksmith and electrical incidents. Extra safety precautions are in place and will be discussed with you at the time of booking.

Click here for a full list of what is covered.
For more information about AA Home please call 0800 224 663 or email 
[email protected]

AA Driving School

Are AA Driving School lessons and Defensive Driving Courses resuming at Alert Level 2?  

Yes, AA Driving School are resuming at Alert Level 2 with best practice safety measures, which follows Government guidance for close contact businesses. Regimented cleaning routines will be in place, along with contract tracing for all students. 

Defensive Driving Courses will be available with social distancing of 1m apart and reduced numbers in each course. Customers that booked during the lockdown period will have priority for when classes reopen.  

When can I book in for a driving lesson?

You can book in for a driving lesson from Monday 18 May. This excludes AA Senior Driver lessons, which will be unavailable until further notice.

How does this affect my AA Ignition free driving lessons/pre-paid lessons/AA Senior Driver voucher?

All vouchers that expired between 22 March and 15 June will be automatically extended to 31 August.

If I was already attending a Defensive Driving Course pre-lockdown, will I be contacted?

Yes, your tutor will be in touch with you about your course.

For more information about AA Driving School head here.

AA Smartfuel

My AA Smartfuel discount is due to expire, but I’m not driving much at the moment. Can it be extended?

Any discounts that are due to expire will now remain on cardholders’ accounts until 11:59pm on 31 May 2020, or unless redeemed prior.

For more information about AA Smartfuel please call 0800 842 877 or email [email protected]

AA Insurance

Are there any changes to my House, Car or Contents insurance during this time?

AA Insurance has introduced three key initiatives – a hardship fund, a premium freeze and premium reductions. For more information about how AA Insurance is operating during this time, go here.

AA Travel Insurance

Covid-19 has impacted my travel plans. What does this mean for my travel insurance?

If you’re in this situation, please call 0800 630 115 or email AA Travel Insurance’s underwriters, Allianz Partners, on [email protected].

You can also find more information on how COVID-19 relates to your AA Travel Insurance policy here, or by visiting the advisory on Allianz website

AA Traveller

Covid-19 has impacted my travel plans. What does this mean for my accommodation, package or activity booking?

Please go here for the latest information to help you determine which policies apply to your reservation and what steps to take if you need to change or cancel your booking. 

You can also call AA Traveller directly on 0800 123 436 or +64 9912 0593 but please be aware that customer service is experiencing an extremely high volume of calls during this challenging time. If your trip is not within the next 7 days please wait so that the team can help those travelling immediately. Your patience is much appreciated.

For all other AA Traveller customer support queries, you can find information here. 

Please note that bookings made with AA Traveller are managed by our partner Expedia.

AA Health

Where do I go if I have questions about my Health Insurance?

Please contact the AA Health team on 0800 758 758 or at [email protected]

You can also find more information about how Covid-19 relates to your AA Health policy here.

AA Life

Where do I go if I have questions about my Life Insurance?

Please contact the AA Life team on 0800 808 234 or at [email protected]

You can also find more information on how COVID-19 relates to your AA Life policy here.

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