Account Help

Your AA online account is a single set of login credentials — one email address and password — that gives you access to all AA digital services, including the AA website, MyAA portal, AA mobile app, Road Code Practice Test, and Driving School. You only need one account, regardless of which AA products you use.

1. Go to my.aa.co.nz/signup

2. Enter your email address and click Continue

3. Create a password. Your password must be at least 8 characters long and include at least 3 of the following:

   a. Lowercase letters (a-z)

   b. Uppercase letters (A-Z

   c. Numbers (0-9

   d. Special characters (e.g. !@#$%^&*)

4. Click Continue

5. Check your inbox for an email titled "AA online account activation" and click Verify your email.

6. If you're an AA Member, follow the prompts to connect your Membership number. If not, you can skip this step.

Your account works across all AA digital services - the AA website, MyAA portal, AA mobile app, Road Code Practice Test, and Driving School. You won't need a separate login for any of them.

Once you’ve downloaded the AA app in either the Apple App Store or Google Play Store

1. Click ‘Create an account’
2. A pop up with nzaa wants to use ‘aa.co.nz' to sign in will appear – click Continue. This links you to our online version of the app
3. Enter your email address and push Continue
4. You will then be prompted to create a password and push Continue.
5. If your email is available, success! Continue the journey by verifying your email
6. If not, you’ll get a message saying there is already an account linked to that email and you can reset your password: select Log in – enter your email address again – click 'Reset password' if you don’t remember your password.
7. If you used our old AA Roadservice or AA Rode Code Quiz apps, you'll need to create a brand new account on the new AA app using the above instructions. If you attempt to log in, without creating this new account the app won't recognise you.

1. Check your spam or junk folder - it may have been filtered there

2. If the email isn't there, the verification link may have expired (links are valid for 30 minutes only)

3. Go back to my.aa.co.nz, enter your email address and password, and we'll send you a new verification link

This means you've already started registering with that email address but haven't verified it yet. To fix this:

1. Go to my.aa.co.nz

2. Enter your email address and password

3. We'll resend your verification email - check your inbox and click the link to verify 

There are a few common reasons this happens:

• Make sure your date of birth is entered in DD/MM/YYYY format

• Enter your name exactly as it appears on your Membership - including any hyphens or apostrophes. Type it manually rather than copying and pasting, as formatting can sometimes be lost

• If your Membership has expired, you'll need to renew it before you can complete registration 

If none of the above helps, you may have duplicate Membership records with us. Call us on 0800 500 444 (Monday to Friday, 8am-6pm) and we'll sort it out for you

For security reasons, each account requires a unique email address. If you both want your own account, you'll need to use a separate email address.

1. Go to my.aa.co.nz and enter your email address

2. Click Forgot password? then click Continue

3. Check your inbox for an email with the subject "Reset your password" from do-not-reply@identity.aa.co.nz

4. Open the email and click Reset Password

5. Create a new password using the same requirements as above

6. Click Continue - you can now log in with your new password

Tap Forgot password on the login screen and follow the same steps.

Your new password will work immediately across all AA digital services.

I've forgotten which email address I used. How do I find it?

1. On the login page at my.aa.co.nz, click Forgot email?

2. Follow the prompts to retrieve your email address

If you're still unable to access your account, email us at online@aa.co.nz or all us on 0800 500 444 (Monday to Friday, 8am-6pm) and we’ll sort you out.

You may need to do this if your Membership details have changed or if you need to link a different Membership number.

1. Log in and go to account.aa.co.nz/settings 

2. Scroll down to the Your AA Membership section

3. Click Disconnect AA Membership Number

4. Re-enter your password to confirm

5. Click Disconnect

6. You'll see a confirmation message on screen and receive a confirmation email

Note: you may be logged out of other AA services after making this change.

1. Go to ... More > then Manage your Account

2. Enter your password

3. Scroll down to the Your AA Membership section 

4. Click Disconnect AA Membership Number 

5. Re-enter your password to confirm 

6. Click Disconnect 

7. You'll see a confirmation message on screen and receive a confirmation email

1. From the confirmation screen, click Connect AA Membership

2. Enter your new Membership Number, Last Name, and Date of Birth

3. Click Connect AA Membership - your new Membership is now linked

1. Log in and go to account.aa.co.nz/settings 

2. Scroll down to the Your AA Membership section

3. Click Connect AA Membership Number

4. Enter your Membership Number, Last Name, and Date of Birth

5. Click Connect

6. You'll see a confirmation message on screen and receive a confirmation email

1. Go to ... More > then Manage your Account

2. Enter your password

3. Scroll down to the Your AA Membership section

4. Click Connect AA Membership Number

5. Enter your Membership Number, Last Name, and Date of Birth

6. Click Connect

7. You'll see a confirmation message on screen and receive a confirmation email

1. Log in and go to account.aa.co.nz

2. Scroll to the bottom of the page and click Delete Account

3. Re-enter your password to confirm

4. Click Delete Account to complete your request

Deleting your AA online account removes your access to all AA digital services - including the AA app, MyAA portal, Road Code Practice Test, and Driving School. Our team will process your request. 

No. Deleting your AA online account removes your digital access only - your AA Membership remains active. If you'd also like to cancel your AA Membership, please call us on 0800 500 444 (Monday to Friday, 8am-6pm).

Yes. Once your account has been fully deleted, you're welcome to register again using the same email address.

Your AA online account and login credentials are removed. Some information related to your AA Membership may be retained for compliance and service purposes. For full details, see our Privacy Policy.