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Log in and registration help

Information about AA online account, registration and logging in and out on aa.co.nz.

I don't know what kind of account to register for

There are two types of accounts on the site that you can register for, depending on whether you're a Member or not.

MyAA, the 24/7 online AA Membership self-service tool

AA Members can:

  • Manage your Membership
  • View and update your personal details (e.g. physical address, phone number, email)
  • Access a wide range of exclusive Member discounts
  • Renew & upgrade your Membership
  • Order your replacement card

Plus lots more features and benefits!

I'm being asked to activate a new MyAA account and update my login credentials but I don't know why

Since the last time you logged into your AA account, we've migrated to a new identity platform. We've upgraded our AA online account to increase security. To activate your new MyAA account, all you need to do is set up your new login credentials and connect your AA Membership number.

Please follow the steps below to activate your new MyAA account:

  1. Click here to set up your new account
  2. Enter your email address and new password
  3. Verify your email address and AA Membership number
  4. You are now ready to explore your new MyAA application and features!

I can't remember my login credentials

You can retrieve your email address and/or password by following these instructions:

  1. Go to log in and choose your account type by pressing one of the two buttons - AA Members.
  2. You can retrieve your login credentials by using the "forgot email" and/or "forgot password" features.
  3. Click as appropriate and follow the instructions.

Why aren't my login credentials working?

There may be a couple of reasons why your login credentials (email address and/or password) aren't working:

  • The email address and/or password you're entering are different from the ones you created when signed up for a MyAA.
  • You may have forgotten the email address and/or password you supplied when you signed up for a MyAA account.

I want to log out

To log out, hover your mouse or tap the button over the My account & tile located on the top right hand corner of your screen. From the options displayed, select & Logout;. Once you do, you will be logged out.

MyAA & Login FAQs

To create your new MyAA account:

  1. Go to Sign up to MyAA

  2. Enter your email address and click Continue

  3. Create a new password. Make sure the password meets all the requirements:

    • At least 8 characters

    • At least 3 of the following:

      • Lower case letters (a-z)

      • Upper case letters (A-Z)

      • Numbers (0-9)

      • Special characters (e.g. !@#$%^&*)

  4. Click Continue

 

Screenshot of the sign up page

5. A verification email will be sent your email address. Please check your email inbox.

  1. Check your email inbox

  2. Look for an email titled “AA online account activation” and open it

  3. Click Verify your email. It'll open a new page in your browser.

  4. Click Continue to finish your account setup

  1. Go to Account Validation

  2. Click Yes

  3. Locate your Membership Number. This should be available to you when you registered at an AA Centre or check your email newsletters.

  4. Enter your Membership Number, Last Name, and Date of Birth

  5. Click Connect AA Membership

  6. Congrats! You have successfully setup your AA Login

I don't know my AA Membership Number

  1. If you don't know your AA Membership number, click I don't know my AA Membership number

  2. Enter your First Name, Last Name, Date of Birth and registered Phone number in order to retrieve your Membership Number

  3. Click Retrieve Membership number

To login to your new MyAA account

  1. Go to Login to my MyAA

  2. Enter your email address and new password

  3. Click Login

If you're having problem activating/logging into a MyAA account
Let us know about the problem you're experiencing, you can read the FAQs below or email us at online@aa.co.nz

  1. Go to the MyAA Login, enter your email address and click Continue

  2. Click Forgot password?

  3. Click Continue. An email will be sent to your email inbox

  4. Locate and open the email with the subject “Reset your password” from do-not-reply@identity.aa.co.nz

  5. Click Reset Password.

  6. Create a new password. Make sure the password meets all the requirements:

    1. At least 8 characters

    2. At least 3 of the following:

      • Lower case letters (a-z)

      • Upper case letters (A-Z)

      • Numbers (0-9)

      • Special characters (e.g. !@#$%^&*)

  7. Click Continue

  1. Go to Account Settings and login with your email address and password.
  2. Scroll down to the bottom of the page, and head to the Your AA Membership section. Click Disconnect AA Membership Number
  3. Re-enter your password for security purposes.
  4. Once the login is successful, click Disconnect.
  5. A confirmation message will be displayed that the AA Membership number has been disconnected.

After you have successfully disconnected your account, you can immediately connect a new account.

  1. To connect a new AA Membership number, click Connect AA Membership.

  2. Enter your correct Membership Number, Last Name and Date of Birth

  3. Click Connect AA Membership
  4. The new AA Membership has been connected

More information

> Log in or register