As an AA customer, it's important to stay vigilant. Always take a moment to check that communications are genuine before clicking links, entering personal information, or making payments. If something doesn't feel right, trust your instincts and verify it through official AA channels.
Cybercriminals are becoming increasingly sophisticated, and phishing scams can be difficult to spot. Phishing scams are designed to trick you into sharing personal or financial information. Phishing is when someone tries to steal your money, or your identity, by getting you to input personal information (for example credit card numbers, bank information, or passwords) on a phishing website. It is an easy trap to fall into as cybercriminals often pretend to be reputable organisations and companies.
If you are ever unsure whether any communication from the AA is legitimate, please feel free to contact us for reassurance.
If you receive an unexpected message claiming to be from AA:
Please be careful of social media accounts and pages falsely claiming to be affiliated and working with the AA and offering driver licence services. The AA would never ask for driver licence details or personal information through social media.
A scam account on RedNote is impersonating the New Zealand Automobile Association (AA) by using the AA name, logo, branding, genuine AA Driver Licensing photos, and what appears to be an AA booking confirmation. The post falsely suggests it can help people obtain a 10-year New Zealand driver licence and International Driving Permit (IDP) without completing the required tests, creating the misleading impression that the service is endorsed or delivered by the AA.
We are aware of phishing emails claiming that recipients can receive an AA Breakdown & Safety Kit in exchange for completing a survey.
These emails are not from the AA and should be treated as fraudulent. Do not click any links, provide personal information, or submit payment details if you receive one of these messages.
If you receive a suspicious email claiming to be from the AA:
For information on current scams and how to protect yourself, please refer to our scam alerts and security advice.
We are aware of scam emails currently circulating that falsely claim to be from the AA. These emails appear in several formats and reference products such as a “Free Rescue Tool / Glass Breaker & Seatbelt Cutter”, “2‑in‑1 Car Safety Tool”, or “2‑in‑1 Rescue Tool”.
If you have received this email, please do not click any links or open any attachments. Delete the email immediately.
We are conscious that these emails can evolve over time so it’s important to stay vigilant. Even if one sign of a scam is present, please treat it as such.
If you are ever unsure whether any communication from the AA is legitimate, please feel free to contact us for reassurance.
We are aware of an email scam circulating posing as AA Insurance and using a false Smartfuel email address – the email may also mention a fake Garmin partnership.
The AA Smartfuel programme ended in January 2024 and no longer sends out any customer communications.
If you have received this email, please do not click any links or open any attachments. Delete the email immediately.
We are conscious that these emails can evolve over time so it’s important to stay vigilant. Even if one sign of a scam is present, please treat it as such.
If you are ever unsure whether any communication from the AA is legitimate, please feel free to contact us for reassurance.
If you received/opened these emails please;
We have been made aware of a scam email circulating, claiming to be from AA Insurance requesting recipients to click a link in order to receive a refund.
The scam email is designed to trick recipients into thinking it is from AA Insurance and to click the link (and probably then enter their bank account details).
If you have received this email please refer to this article on AAI's help centre I have received a letter, email or text asking me to complete a form for a No Claims Bonus benefit error. Is this a scam?
If you received/opened this email please;
