AA Dealer Care terms and conditions

Please read the following terms and conditions carefully. If you have any queries at all, phone us on 0800 734 543. We'll be happy to guide and advise you.

In these Terms and Conditions:

“AA” means The New Zealand Automobile Association Incorporated;

“AA Dealer Care - Passenger Programme” means the Services provided under this programme to any Nominated Vehicle up to 3,500 kg gross vehicle mass (GVM) at the time of breakdown, with a physical dimension not exceeding 2.44 metres in width, 7.0 metres in length and 3 metres high, and a wheelbase not exceeding 1.8 metres wide.

“AA Dealer Care - Yard Cover Programme” means the Services provided under this programme to any vehicles held at the Nominated Dealer place of business up to 3,500 kg gross vehicle mass (GVM) at the time of breakdown, with a physical dimension not exceeding 2.44 metres in width, 7.0 metres in length and 3 metres high, and a wheelbase not exceeding 1.8 metres wide.

"AA Service Provider" means any person or company providing the Services at the request or direction of AA and any servant or agent of that person or company having that company’s or person's authority to provide the Services.

“Customer” means the Operating entity listed as a financial customer in whose name the AA account is maintained.

"Driver Information" means the confidential and proprietary listing of any name and address details, or any other details of Driver and the Customer provided by the Customer to AA.

”Gross Vehicle Mass” or “GVM” means the weight of a vehicle together with any load it is carrying, including any equipment and accessories.

“Hazardous Materials” means any substance considered explosive, flammable, poisonous, corrosive, irritating or otherwise harmful, this is at the discretion of the attending AA representative.

“Nominated Vehicle” means a motorised vehicle nominated by the Customer to have access to the Services specified and which at the time of breakdown has a valid warrant of fitness and can be legally used on New Zealand roads.

“Nominated Dealer” means a place of business nominated by the Customer for the purposes of selling vehicles, and to have access to the Services specified.

“Programme” means the Dealer Care Programme for the duration of the paid AA subscription.

“Programme Year” means the 12-month period covered by the customer’s subscription.

“Roadservice” means the service provided by the AA as outlined in the Terms and Conditions.

"Services" means the services applicable to each of the Nominated Vehicles under the relevant Programme.

“Subscription” means the fee specified for each Nominated Vehicle or Yard; the AA reserves the right to review and change subscription rates at the time of renewal in relation to the AA Roadservice usage.

“Subscription period” means the 12-month cover provided to the Nominated Vehicle which is not refundable.

“Second Tow,” means any tow after the initial recovery of the immobilised vehicle provided by the AA to the place of repair or location specified by the driver or company.

“Metro” is defined as Whangarei, Auckland, Hamilton, Tauranga, Rotorua, Gisborne, Napier-Hastings, New Plymouth, Whanganui, Palmerston North, Kapiti, Wellington, Nelson, Christchurch, Dunedin and Invercargill.

In these terms and conditions, singular includes plurals and vice versa and references to a gender shall include all other genders.

References to natural persons include bodies corporate and vice versa.

All dollar figures quoted are inclusive of G.S.T.

AA Dealer Care Passenger gives your customers:

• 12-months of roadside cover
• Three free AA Roadservice callouts per year
• Vehicle recovery to the nearest repairer or place of safety (if the vehicle is unable to be mobilised at the roadside)
• Free delivery of fuel
• Help with a vehicle lockout, flat battery or tyre AA Dealer Care covers the vehicle, not the driver.

No matter who is driving the vehicle on any given day, if they need AA Roadservice, we’ll be on our way. Offer AA Dealer Care as part of the sale of the vehicle and enhance your chances of closing the deal. To join the AA Dealer Care programme, or to find out more, call us on 0800 734 543

• The AA Roadservice cover must be sold as a benefit included within the vehicle purchase price and not sold separately.
• Please send the Nominated Vehicle information to the AA within 24-hours of selling the vehicle.
• There has to be a stand down period of one business day for the cover to be effective after the sale of the vehicle.
• A maximum contribution by the AA of $100 for cost per incident applies. Any amounts above these limits will be at the driver’s expense.
• Additional costs incurred such as replacement battery, key, tyre or fuel, and some vehicle recovery costs, are at the driver’s expense.
• The cover only applies to nominated passenger, recreational and light commercial vehicles up to 3,500kg gross vehicle mass (GVM) at the time of breakdown, with a physical dimension not exceeding 2.44 metres in width, 7.0 metres in length and 3 metres high.
• Your customer will have the option of requesting information about extending their AA Roadservice cover towards the ends of the 12-month period covered under AA Dealer Care.
• AA Dealer Care is a service provided by the AA to selected dealers. It is not a public offering and therefore does NOT confer any rights to use the AA brand in any form. Any use of the AA brand will constitute cancellation of this agreement.
• AA Dealer Care is not a licensing arrangement and therefore does NOT confer any form of certification as an “AA recognised or approved outlet”. Any attempt to claim such status will constitute cancellation of this agreement. 

• Acceptance as an AA Dealer Care programme participant gives you five additional callouts per year as part of your Yard Cover. This includes lockouts, lost keys and flat batteries. The vehicle must be located on the dealership site to be covered.
• Yard Cover does not cover vehicle recovery, vehicles out of fuel or vehicles that have been incorrectly fuelled.
• Five free callouts become effective upon receipt of first vehicle to be listed for AA Roadservice cover

The Nominated Vehicle is covered for up to three callouts in the 12-month period. The AA or its authorised contracted Service Provider may attend a breakdown. If we can, we’ll mobilise the vehicle on the spot or we’ll tow the vehicle to the nearest AA approved place of repair or safety. For AA Dealer Care roadside cover benefits to apply, the driver must call 0800 734 543 at the time of the breakdown prior to any arrangements being made or costs incurred.

If the Nominated Vehicle breaks down, and cannot be mobilised by the AA, the vehicle will be taken to the nearest place of safety or repair. Any storage or repair costs will be the driver’s responsibility.

The maximum contribution paid under this cover by the AA for vehicle recovery is $100 (GST included). Any costs for an additional tow will be the driver’s responsibility.

Any costs resulting from the need for additional transportation, or for a return journey to pick up extra passengers/vehicles, will be the driver’s responsibility.

Please Note: Where a vehicle exceeding 5.5 metres overall length requires towing, there may be a delay in some places before a suitable recovery vehicle can attend.

As a result of the Nominated Vehicle being fuelled with the wrong type of fuel, towing will be organised to the nearest place of repair or safety. Any further towing will be at the driver’s expense.

If you accidentally run out of fuel, we’ll have $20 petrol or $10 diesel delivered directly to you. Delivery is free although you (the driver) will be required to pay for the fuel and associated costs. Excludes alternative fuels. 

The Service Provider will change a flat tyre/wheel with the Nominated Vehicle’s serviceable spare. The serviceable spare has to be roadworthy and compatible with the other tyres/ wheels of the vehicle. If the tyre/wheel is a run flat, the driver will be assisted in determining whether it is usable. If it is not, then recovery to the nearest facility able to supply and/or repair the tyre/wheel will be provided, at the expense of the driver.

A battery jump start and any other practical assistance at the roadside will be provided.

Where the Nominated Vehicle cannot be mobilised at roadside due to a faulty battery, the AA Service Provider will offer the driver a battery referral to AA Battery Services* at an AA Member rate. Where the Nominated Vehicle cannot be mobilised at roadside due to a faulty battery, and is outside AA Battery Services coverage area, a recovery to the nearest facility to supply a new battery will be provided. Tow limits apply.

Where the driver is locked out of the vehicle the AA Service Provider will attempt to open the vehicle. The AA will not be held responsible for any resulting damage.

Where a driver has lost the car keys and requires the services of a locksmith, the maximum contribution towards callout costs is $40 (GST included) for metropolitan areas and $100 (GST included) for rural areas. The driver will be responsible for the cost of any replacement key.

The maximum contribution by the AA for any attendance will be $100 including GST. 

These cover limits apply to all motorised vehicles including private motorcars, motorcycles, light goods vehicles, motorised caravans or campervans. In order to be eligible to receive the cover benefits of AA Roadservice, vehicles must be:

• Less than 20 years old.
• Less than 3½ tonnes gross laden weight overall.
• Less than 2.44 metres wide overall.
• Less than 3-metres high overall.
• Less than 7 metres long overall.

• Any mechanical fault or breakdown that occurred before or within 24-hours of purchasing the Nominated Vehicle.
• When the vehicle is involved or disabled due to a motor vehicle accident, or if the vehicle is stolen or damaged due to theft or vandalism. (please contact your insurance company).
• Vehicles unattended after the driver calls for AA Roadservice.
• When the Nominated Vehicle is unregistered and/or unwarranted.
• Vehicle parts/fuel/repairs on garage/repairer premises.
• Vehicles not on public or formed roads or trapped/bogged vehicles.
• Vehicles of unroadworthy/unsafe condition, or where it would be dangerous or illegal for the AA Service Provider to repair, load or transport the vehicles and/or its occupants.
• When the driver poses a safety risk to other motorists in the opinion of the AA Service Provider.
• When the vehicle is carrying any form of hazardous materials.
• When the vehicle was being used for racing, pacemaking, speed testing, reliability trails, competitions or off-road activities at the time of the breakdown.
• On-Tow vehicles, e.g. caravans, boats and trailers.
• When the vehicle is carrying a load beyond the legal limit.

The AA reserves the right to terminate the customer’s AA Dealer Care Programme by giving the customer seven days’ written notice if the AA deems that the customer has abused the Programme or has breached the terms and conditions of this Programme.

The AA endeavours to ensure all sub-contracted providers are registered with their appropriate trade or professional body and have the necessary qualifications to provide products or services to a standard acceptable to the AA and AA customers. Please contact the AA immediately if you are unhappy in any way with a referral made by us to an independent contractor and we will endeavour to correct your dissatisfaction and/or offer you the choice of an alternative provider.

The AA endeavours to provide the full range of benefits and services outlined in this brochure in good faith. However, it cannot be held responsible for consequential loss or damage resulting from acts, events and circumstances beyond the reasonable control of the AA, including industrial disputes, strikes, flood conditions, adverse weather conditions, geographic inaccessibility and the absence or unavailability of subcontractors which may delay, interfere with or prevent the provision of some, or all of the services outlined in this brochure.

Personal information relating to AA Dealer Care Programme is held securely and will not be disclosed to any other person or organisation unless authorised by the customer. Customers also have the right to access and correct the information at any time.

I understand that the information provided by me/us may be used by the AA for administrative purposes and for the purpose of providing me/us with information relating to products and services from time to time. For this purpose, the New Zealand Automobile Association (AA) includes itself/any division, subsidiary, third party under contract, or joint venture companies including but not limited to AA Financial Services and AA Insurance.

For more information on AA Business Services call 0800 734 543 during office hours or visit aa.co.nz