The way we handle any personal information you provide in the App follows our General Privacy Statement and where there are specific differences, we have outlined them here.
The AA app Privacy Policy
Welcome
This privacy statement (Privacy Statement) applies to your personal information held in this mobile app (App). We may update it from time to time, and you can always find the latest version in the App and on our website.
The New Zealand Automobile Association Incorporated (AA) is the owner of the App, and “we”, “our” or “us” means the AA.
General Privacy Statement
Personal information we may collect
You can use the App to view and update your personal information. Depending on the services you use and the updates you make, we may collect details like your name, date of birth, address, email, phone number, vehicle information, and data about how you contact us or use our services.
Location data
The App collects location data when location services are enabled on your device to support functionality. This permission is clearly presented and can be managed at any time in your device settings.
Why we need your personal information
Our General Privacy Statement explains how we use your personal information and applies to the App. We may also use your information to personalise your App experience; improve the App and our services through testing, maintenance, issue resolution, usage analysis, and crash reporting; contact you about any App-related issues; and meet our legal obligations.
Who we share your information with
We will not share your personal information with any third parties not already listed in our General Privacy Statement unless disclosure is authorised by you or required by law.
Updating your personal information through the App
If you update your personal information using the App, your changes will be saved across our systems.
How we keep your information secure
Our General Privacy Statement also outlines how we store and protect your information, and this applies to the App.
App analytics, cookies and tags
By using the App, you agree that we may collect and use non-identifiable information including device type and model, operating system, App version, interaction data (such as screen visits, time spent, tap actions), and technical performance data like crash reports, diagnostics, and security logs, to help us understand and improve your experience.
We also use cookies and tags to support analytics, advertising and social media integration. Cookies are small text files stored on your device, while tags help track user behaviour and enable third-party services. You can read more about these technologies in our General Privacy Statement.
How to ask about your information
You have the right to request a copy of your personal information and to ask us to correct it if you think it is wrong. You can contact our team here:
You can also update some information yourself by logging into your MyAA profile in the App or on our website.
If you have a complaint
We want to know if you have concerns about our privacy practices or how we handle your personal information. In the first instance, please let us know about your concerns, so that we can try our best to put things right.
If we cannot resolve the issue, then you may want to raise it with the Office of the Privacy Commissioner by calling 0800 803 909, completing their online complaints form, or writing to them at:
Office of the Privacy Commissioner
PO Box 10 094
Wellington 6143
New Zealand