Household incidents covered

A damaged roof, gutter or downpipe causing an internal leak.

Water leaking internally through the ceiling or walls.

A blocked toilet, pipe or drain.

A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet.

A burst tap or showerhead.

Inability to control water flow as the result of a burst tap or showerhead; causing significant water wastage, home or property damage. (Does not include replacement of washers.)

A burst pipe.

Physical breakage of a pipe or joint, resulting in a burst pipe causing significant water wastage, home or property damage.

A broken or burst hot water system.

Broken or damaged system as the result of a burst unit, gas or electrical problems, faulty components, or even just the inability to reignite the pilot light.

A broken air conditioning unit or heating system.

Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light.

A blackout or power failure in the house.

Supply of power to all or part of the house has been disrupted. (Excludes area-wide blackouts)

Being locked out of the house.

Unable to gain access to the home.

Broken door.

Where home safety or security is threatened as a result of damage to an external or internal door such as damaged locks or jammed doors.

A gas leak.

Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipe lines.