Household incidents covered

COVID-19 Lockdown period – AA Home’s plumbing, locksmith and electrical services have been classified as an essential service for emergency work only. We are therefore only allowed to provide these services if they are immediately needed to maintain human health and safety in your home.
What's covered during this time?


AA Home Response and AA Home Response Plus give you access to our network of expert and trusted electricians, plumbers and locksmiths to fix a range of household incidents.

Household incidents that we cover include*: 

 IncidentsDescription

A damaged roof, gutter or downpipe causing an internal leak.

Water leaking internally through the ceiling or walls.

A blocked toilet, pipe or drain.

A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet.

A burst tap or showerhead.

Inability to control water flow as the result of a burst tap or showerhead; causing significant water wastage, home or property damage. (Does not include replacement of washers.)

A burst pipe.

Physical breakage of a pipe or joint, resulting in a burst pipe causing significant water wastage, home or property damage.

A broken or burst hot water system.

Broken or damaged system as the result of a burst unit, gas or electrical problems, faulty components, or even just the inability to reignite the pilot light.

A broken air conditioning unit or heating system.

Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light.

A blackout or power failure in the house.

Supply of power to all or part of the house has been disrupted. (Excludes area-wide blackouts)

Being locked out of the house.

Unable to gain access to the home.

Broken door or window.

Where home safety or security is threatened as a result of damage to an external door or window such as broken glass, damaged locks, jammed doors or windows. (Make safe during callout only).

A gas leak.

Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipe lines.

*Limitations and exclusions apply. Please read our terms and conditions for more details. 

AA Home Response. Help in your hour of need.