Terms and Conditions

Policy terms and conditions

You can review the terms of your policy within the Policy Wordings here.


Information provided to the AA Travel Insurance team is collected, used, and stored in accordance with NZAA Privacy Policy and shared with Allianz Partners and Hollard for use in accordance with the Allianz Partners Privacy Policy and Hollard Insurance Company Privacy Policy.

Website terms and conditions

While every reasonable effort has been made to ensure that the information contained on this website is complete and accurate, neither Allianz Partners (as the issuer of the AA Travel Insurance policies) nor The New Zealand Automobile Association Inc. represents or warrants the accuracy or completeness of any information on this website, or that this information is suitable for use in every situation.

The information contained on this website is of a general nature only and it is not personalised advice. If you would like advice which takes into account your particular financial situation or goals, please contact your financial adviser. It is important that you treat this website and the information it contains simply as a guide. Full details of the products described or referred to on the website, including full descriptions of defined terms, are set out in the relevant policy wordings. You can obtain these from us here or by calling us on 0800 630 115.

Neither The New Zealand Automobile Association Inc. nor Allianz Partners accepts any responsibility or liability arising directly or indirectly from or in connection with your use of or reliance on this website and the information and representations contained on it, or from any omission from this website. In the event of any inconsistency, implied or otherwise, between the information on this website and any policy wordings, then the policy wordings will prevail.

Our Insurance partner

AA Travel Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia). Read AWP Services New Zealand Limited Disclosure statement here. Terms, conditions, limits, sub-limits and exclusions apply. These are set out in the Policy Wording , which you should read before making any decisions about an AA Travel Insurance Policy.

Financial Strength Rating

The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), (“Hollard”), Level 26, 188 Quay Street, Auckland 1010 has been given a financial strength rating of A- (Excellent) issued by A.M. Best Company Inc. To see full details on the Financial Strength Rating please click here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Financial advice

The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.

More information

Contact us
Policy Wording
Make a claim
AA Traveller Member Benefits

*10% AA Member discount available when you provide your valid AA Membership number on application. This discount applies to standard pricing and any additional premium for pre-existing medical cover but doesn’t apply to any additional premium for specific items.