Nadine was appointed Chief Executive in February 2022. She recognises the importance of the service culture, which is at the heart of the AA, and has a natural drive towards customer innovation.

Prior to joining the AA, Nadine was Chief Operating Officer at Partners Life, the second-largest insurance company in New Zealand, and assumed the role after four years as the CEO of Fidelity Life from 2016 to 2020.

Nadine’s 2014 appointment to Asteron Life, where she served as CEO and Executive General Manager, distinguished her as the first female CEO of a Suncorp Group company, just as she is also the AA’s first female CEO.

Steph joined the AA as Chief Technology Officer in December 2024, bringing extensive experience in technology, digital strategy, and product innovation. She is responsible for enterprise technology, and data and cyber capabilities at the AA.  

Her impressive career includes roles at ANZ, Deloitte, Digital Arts Network, and Genesis where she led innovation, growth, and new services initiatives, driving New Zealand's transition to sustainable energy solutions.

With a deep passion for leveraging technology to enable innovation and sustainable growth, her leadership, collaborative ethos and ability to inspire teams have been widely recognised by peers, colleagues, and leaders.

Jenni joined the AA in May 2023 as Chief Marketing Officer before becoming Chief Club Officer in September 2026. She leads the team dedicated to connecting and engaging with our AA Members across Membership, brand, advocacy and Member interests.

She is an experienced executive with four years as the CEO of the Skin Institute Group, and a decade working at The Warehouse Group focused on Brand and Marketing, including some time as Chief Customer Officer.

She joined the AA following an interim role as Chief Customer Officer at My Food Bag, where she has led successful teams focusing on understanding, engaging with, and enhancing customer experience.

Kath joined the AA in September 2022 as Chief Experience Officer, taking on the role of Acting Chief Commercial Officer in September 2026. She has over 25 years’ experience in the financial services sector having held executive roles at several organisations including Gallagher Bassett, Sovereign and most recently Fidelity Life where she spent three years as Chief Insurance Officer.

Kath’s focus as acting Chief Commercial Officer is bringing together the AA’s product, digital, marketing, experience, channel and growth activities to create stronger accountability for commercial performance and customer outcomes.

Renee Kinloch was appointed Chief Financial Officer of the AA in December 2024. Her role encompasses financial operations and systems, as well as the AA’s centre of performance insight, analytics, investment management and planning.  

With more than 15 years of dedicated service to the AA, Renee’s leadership has consistently delivered accurate, timely financial and management information, contributing significantly to the AA’s success.

Renee brings extensive expertise in financial leadership, team management, and implementing strategic initiatives that deliver long-term value. Before joining the AA, she built her career in New Zealand and the United Kingdom, where she held roles as an accountant and accounting manager for various firms, further strengthening her breadth of experience.   

Julian has been with the AA since December 2020, helping shape our Member and customer touchpoints into a modern AA service network that is better connected, more customer-focused and equipped for the future.

He is currently the Acting Chief Member & Customer Delivery Officer, responsible for delivering services to Members and customers through our frontline operations, including AA Roadservice, Contact Centres and the Centre Network.

Julian brings extensive leadership experience across the financial services industry, with a career spanning banking, lending, life and health insurance, travel insurance and professional trustee services. 

Vicki joined the AA as Chief People Officer in November 2023 and is responsible for leading the development and implementation of the people and culture strategy, ensuring our 1000+ team across New Zealand is set up to successfully deliver the AA strategy as well as ensuring the AA remains an employer of choice. 

Vicki is a senior human resources executive with expertise in operating model design, transformation and supporting leadership teams through strategy execution and culture change.

Prior to joining the AA, she held executive leadership positions across the health, financial services, and not for profit sectors and most recently Vicki was Chief People & Strategy Officer at Southern Cross Health Society for 10 years.

Vicki was a Commissioner with the NZ Fire Service, is a Board Director of Q Theatre and holds an Executive MBA with distinction. She was added to the Insurance Business Elite Women list in 2022.

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