Important COVID-19 Update

We’re excited to be able to offer more services now New Zealand is at Alert Level 2. 

AA Centres and Agents are open! 

Click here to join the virtual queue at your local Centre or Agent. 

They are able to provide a full range of services including:   

  • AA Membership and renewals

  • Insurance services  (AA Centres only)  

  • Renewal and replacement of driver licences  

  • Learner licence theory tests  

  • Vehicle registration, licensing and road user charges  

  • RealMe® identity verification and IRD number application  

  • SuperGold card and Kiwi Access card applications  

While all our services are back, we’ll be operating with the safety of you and our people as the highest priority. This includes: 

  • Having a contact tracing and queue app at our AA Centres, Driver and Vehicle Licensing Agents and Mobile locations to ensure our people, Members, and customers can be contacted if required.  To find out more about contact tracing, the app and privacy policy, please click here.  

  • Strictly managing the number of customers in AA Centres, having plastic sneeze barriers installed at counters and 1 metre physical distancing. There's also additional hand sanitation stations and a cleaning regime to ensure the safety of high touch areas.  

To assist in limiting the numbers in store, please visit alone or ask family and friends to wait outside for you.

Our AA Shop Online is taking orders and processing now! You can purchase the Official NZ Road Code as well as other learner driver products, emergency products, and more here.  

AA Roadservice is available for all services

This includes towing, battery replacements, lockouts, mechanical breakdowns and repairs. We appreciate your patience as we anticipate a very high volume of calls and requests. 

If you require Roadservice Assistance, contact us on 0800 500 222 or dial *222 from your mobile. You can also request assistance through our AA Roadservice app which helps us to locate you quickly. 

If you need a replacement battery, you can also click here to book this online. 

AA Auto Glass is available for all services

This includes vehicle windscreen repairs, replacements and calibration services. For more information on our services, click here.

AA Auto Glass bookings can be made by calling 0800 300 120. 

AA Auto Centres, AA Vehicle Testing Stations and AA Vehicle Inspection sites are all open

Bookings aren’t required at our drive-through AA Vehicle Testing Stations and most of our AA Vehicle Inspection sites. To book an appointment at your nearest AA Auto Centre, click here. AA Vehicle Testing Stations have an SMS-based queuing system in place.

Genoapay is now available at 22 AA Auto Centres nationwide, giving you the freedom to pay for your servicing, repair, or AA Battery purchase over a 10-week period, with no interest or added fees. To learn more about how Genoapay works, click here. 

AA Driving School lessons and Defensive Driving Courses are resuming

AA Driving School is resuming with best practice safety measures, which follows Government guidance for close contact businesses. Regimented cleaning routines will be in place, along with contract tracing for all students. 

Defensive Driving Courses will be available with 1 metre physical distancing and reduced numbers in each course. Customers that booked during the lockdown period will have priority for when classes reopen.  

For more information about AA Driving School head here.

AA Home Response is available for a full range of services

This includes emergency home response callouts for plumbing, electrical, locksmith incidents and repairs or installations. Extra safety precautions are in place and will be discussed with you at the time of booking.

Click here for a full list of what is covered.
For more information about AA Home please call 0800 224 663 or email [email protected]

The teams at Life, Health, Pet and Travel Insurance are still here to help you.

If you’ve got questions about new or existing cover, or need to make a claim, don’t hesitate to get in touch. 

Other AA Motoring Services operations

AA Vehicle Appraisals are operating for our dealer customers, to help trade get back up and running. Motoring Services is also available to third party entry certification partners. Plus it’s available to dealers in Auckland, New Plymouth, Napier and Christchurch for contactless Motor Vehicle Registration and supply of number plates for new vehicles.  
  
This service is for Trade customers on account basis and new vehicles requiring first registration only.   
  
Dealers should contact:   

Auckland - Alain Rennie - 027 298 2687  
New Plymouth - Paul Atkinson - 021 312 771  
Napier -  Tony Karantze -  06 834 2595  
Christchurch - Grant Waters - 021 423 352  

For more information about how we're operating at this time, please see our FAQs page