Make a Claim

How to claim on your policy

We make the claims process simple so you can focus on recovering while we look after your claim. To make your claim hassle-free, some First Choice network healthcare providers can submit pre-approvals and claims on your behalf. Plus, by choosing a First Choice network healthcare provider, you'll have 100% of your eligible costs covered (up to your benefit limit, subject to any excess payable and in line with your policy terms).

If you choose a non-First Choice provider you may have to contribute towards the costs of your treatment, in addition to any policy excess or other out-of-pocket expenses that apply. This is referred to as a 'gap payment' - the difference between the amount the provider charges and the amount we will pay for their services and treatments.

Making a claim

For Everyday Cover claims, you can claim online through your AA Health Insurance account. Simply add scanned copies or photos of your documents.

For our Private Hospital and Private Hospital and Specialist Covers, we need a bit more info. Here's a checklist of the things that will come in handy:

  • Invoice marked paid or receipt for each claim item, or estimate of costs if you haven't had the procedure yet.
  • Referral letter and/or medical report from your GP or other health provider.
  • Specialist letter, if applicable.
  • ACC decision letter and ARTP-Assessment report, if applicable.
  • You will also need your bank account details for a refund, if applicable.

Log in            Register

Make a payment request for procedures that have already taken place, including your pre-approved claims.

If your procedure is taking place within five days, please call our Claims team on 0800 758 758.

The Insurer

AA Health Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA) and are issued and underwritten by nib nz.

Financial Strength Rating

nib has been given an A (Strong) Financial Strength Rating issued by S&P Global Ratings Australia Pty Ltd.

Financial advice

Our website provides general information about products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.