We are committed to treating any complaint seriously and making things right as fairly and quickly as possible. We have a formal complaints resolution process which ensures that a manager is made aware of all complaints under investigation and oversees the handling and resolution of all complaints.
If for any reason you are unhappy with our service or sales process, you can contact us by:
Complaints Resolution, PO Box 894, Wellington 6140
We will acknowledge your complaint within 24 hours of receiving it. If it cannot be resolved straight away, our process will be to provide a response or progress report within five working days.