Complaint Process

We are committed to treating any complaint seriously and making things right as fairly and quickly as possible. We have a formal complaints resolution process which ensures that a manager is made aware of all complaints under investigation and oversees the handling and resolution of all complaints.

Contact Details

If for any reason you are unhappy with our service or sales process, you can contact us by:

call us icon Phone us

0800 874 444

email us icon Email us

mail us icon Mail us

Complaints Resolution, PO Box 894, Wellington 6140

We will acknowledge your complaint within 24 hours of receiving it. If it cannot be resolved straight away, our process will be to provide a response or progress report within five working days.

Our insurance partner

AA Life Insurance is brought to you by the New Zealand Automobile Association Incorporated and underwritten by Asteron Life Limited.

Financial strength rating

Asteron Life Limited has been given an AA- financial strength rating by Standard & Poor’s.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you can get professional advice from an adviser who’s registered under the Financial Advisers Act 2008.