Frequently Asked Questions

If you have a question about life insurance the chances are you're not the only one. Here we have tried to answer all the most frequently asked questions.

Life Cover FAQs

The application takes between 15 - 30 minutes to complete online.

You can add a beneficiary as part of the application process, or if you'd like to add one later, you can do so by completing the Beneficiary Form on our website, or getting in touch with us. Their details are loaded against your policy so that any payouts are made to them directly. We recommend you put some provisions in place on how you'd like payments to be administered i.e. organising a will, trustee or guardian.

You may be able to, but the terms of your policy may be changed. For instance, some conditions may be excluded or a premium loading may apply (this means that your premiums may be more expensive). Any exclusions or premium loadings are made clear to you as part of the application process before making a decision to purchase.

If you have been smoke-free for 12 months, you may be eligible for a premium decrease. Please contact us to discuss your individual situation.

We'll ask you to answer the questions we need to know now, so that we can be transparent on price and you can tick life insurance off your list more easily. We won't need you to follow up with further medical information or complete any medical checks - once it's done, it's done.

Funeral Cover FAQs

You can take out a Funeral Cover policy either for yourself of for a close family member. Close family members are limited to your Husband, Wife, De-facto Partner, Civil Union partner, Mother, Father , Daughter, Son, Brother, Sister, Grandfather, Grandmother or a person for who you hold an Enduring Power of Attorney (POA) over their property.

You will never be singled out for a premium increase because of your age or health changes, but we do have the right to increase premiums across all Funeral Cover policies issued under the same offer made to you.

If you cancel within the 30 day no-obligation review period, we'll refund any premiums you have paid. If you cancel after this, you won't receive a refund, unless you've paid annually in advance, in which case we'll refund you for any future period already paid for.

Customers tell us that sometimes financial hardship means they have to think about cancelling their policy.

For this reason we offer a Premium Holiday Benefit to those suffering financial hardship. If you can't reasonably afford your premiums, you can apply to us, and we may be able to put them on hold for a maximum of six months so you don't have to cancel the policy while you get back on your feet. You do NOT need to pay us back. You must be under 65 years of age, and have had the policy in place for 2 years to qualify for this benefit. But please note, you can only have one Premium Holiday across the life of your Funeral Cover insurance policy.

A Joint Owner is the person who owns the policy with you. If you choose to have a Joint Owner, they will have joint ownership rights to the policy. This means they will need to consent to any changes to your policy after purchase such as change of address, wanting to increase or decrease the policy value or requesting a premium holiday.

Accidental Death FAQs

You can add a beneficiary as part of the application process, or if you'd like to add one later, you can do so by completing the Beneficiary Form on our website, or getting in touch with us. Their details are loaded against your policy so that any payouts are made to them directly. We recommend you put some provisions in place on how you'd like payments to be administered i.e. organising a will, trustee or guardian.

It should take around 15 minutes to complete.

 

Cancer Care FAQs

The money is yours to spend as you like. There are no restrictions on what you can or can't spend your payout on.

Yes. You can reduce your cover at any time. If you want to increase your cover, please contact us and let us know. Terms and conditions will apply to your application when you consider increasing your cover.

The application takes around 15 minutes to complete online.

Our insurance partner

AA Life is a partnership between The New Zealand Automobile Association Incorporated (AA) and Suncorp Group New Zealand Limited. Asteron Life Limited is Suncorp New Zealand's specialist life insurer and underwrites AA Life's products.

Financial strength rating

Asteron Life Limited has been given an A+ financial strength rating by Standard & Poor’s.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your personal circumstances, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you can get professional advice from an adviser who’s registered under the Financial Advisers Act 2008.