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Make a claim

AA Life Insurance policies are underwritten by Asteron Life Limited who manage the claims process. In the following page on how to Make a Claim, the terms "we" or "us" means Asteron Life Limited.

We make the process as easy as possible for you and your loved ones at a difficult time. You or your beneficiary will need to contact us so we can guide you through this process.

As part of this process, we’ll need to receive some evidence. Below is a guide of what that might include, but there may be other things we’ll need depending on your situation.

To make a claim:

The information we need will vary depending on the type of claim that's being made.

Here's how you can submit your claim.

Complete the claim form and send it to us

1. Download and fully complete the claim form.

2. Additional information needs to be provided supporting the claim.  These supporting documents are:

  • A copy of the Death Certificate
  • A copy of the Will (if the insured was the sole owner of the policy)
  • A copy of the Letters of Administration (if the insured was the sole owner of the policy and there is no will)
  • A copy of Probate (if either the Will or Letters of Administration are needed and the sum insured is more than $15,000)

3. Once completed, the claim form and supporting documents need to be sent to:

Email: claims@asteronlife.co.nz

or

Freepost Authority Number 795

Asteron Life Claims Department

PO Box 894

Wellington 6140

Call us

Call us on 0800 737 101 (8.30am – 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

Next steps

  • You will receive a notification that we have received your claim within one hour. 
  • We will notify you on the status of your claim within 5-7 working days
  • You may email or call on 0800 737 101 to check on the status of your claim

1. Call us on 0800 737 101 (8.30am – 5pm Monday to Friday) or email us on claims@asteronlife.co.nz to tell us about a claim. It helps to have your policy number handy, but it’s not essential.  

2. We will send you a claim form which needs to be fully completed.

3. Additional information needs to be provided supporting the claim.  These supporting documents are:

  • copies of medical reports
  • results of investigations performed. 

4. Once completed, the claim form and supporting documents need to be sent:

Email: claims@asteronlife.co.nz

or

Freepost Authority Number 795

Asteron Life Claims Department

PO Box 894

Wellington 6140

Next steps

  • You will receive a notification that we your claim has been received within one hour. 
  • We will notify you on the status of your claim within 5-7 working days
  • You may email or call on 0800 737 101 to check on the status of your claim

1. You must tell us about any claim as soon as possible. Any delays in letting us know may affect their the ability to assess your claim.

2. Call us on 0800 737 101 (8.30am – 5pm Monday to Friday) or claims@asteronlife.co.nz to tell us about a claim. It helps to have your policy number handy, but it’s not essential.  

3. We will send you a claim form which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.  This needs to be fully completed.

4. Additional information needs to be provided supporting the claim.  These supporting documents are:

  • copies of medical reports and results of investigations performed. 
  • any financial information we request

5. Once completed, the claim form and supporting documents need to be sent:

Email: claims@asteronlife.co.nz

or

Freepost Authority Number 795

Asteron Life Claims Department

PO Box 894

Wellington 6140

Next steps

  • We will endeavour to start processing your claim within 24 hours
  • We will notify you on the status of your claim within 10 working days
  • You may email or call on 0800 737 101 to check on the status of your claim

Why choose AA Life Insurance

 We help New Zealanders take care of what matters, on the road, and in life.

roundel 5% AA Member discount
roundel 99.4% of claims paid out
roundel phone and laptop icon simple online application
roundel with headset icon and New Zealand based support caption

*Provide a valid AA Membership number at time of purchase. Discount applies to the total premium. 

^AA Life Insurance claim acceptance ratio Jan-Dec 2024 for Life, Cancer Care, Funeral, and Accidental Death Cover.   

PZ AA Life

Our insurance partner 

AA Life Insurance policies are distributed by the New Zealand Automobile Association (Incorporated) (AA) and provided and underwritten by Asteron Life Limited. You should consider the appropriate policy wording before making any decisions about any policy you decide to purchase. Terms and Conditions, Limits and Exclusions apply

Financial strength rating 

Asteron Life Limited has been given an  "A+" (Strong) financial strength rating by Fitch Australia Pty Ltd (Fitch), an approved ratings agency.  The scale that this rating forms part of is available for viewing at Asteron Life Limited's New Zealand offices.

Financial advice 

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice. 

If you'd like to receive financial advice, you can get professional advice from a financial adviser.

More information

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*Provide a valid AA Membership number at time of purchase. Discount applies to the total premium.