Make a Claim

How to claim on your policy

We want to make the claims process as easy as possible for you and your loved ones at a difficult time. You or your beneficiary will need to contact us so we can guide you through this process.

As part of this process, we’ll need to receive some evidence. Below is a guide of what that might include, but there may be other things we’ll need depending on your situation.

To make a claim:

call us icon    Phone

0800 737 101

email us icon    Email

[email protected]

mail us icon    Mail

Asteron Life Claims, PO Box 894, Wellington 6140.

Information we'll need:

The information we need will vary depending on the type of claim that's being made.

For Life, Funeral and Accidental Death claims, you'll typically need:

  • A properly completed claim form(s)
  • Proof of death if a death claim has been made
  • Acceptable evidence of the identity and legal title of the person making the claim
  • Any other information we need to assess the claim

For Cancer Care, it's important to advise us of any cancer diagnosis as soon as possible. Any delays in letting us know could affect our ability to assess your claim.

Request a call

Have a question for us?

Enter your details below and we’ll get in touch at a time that suits you. We’re open from 8am-6pm Monday to Friday.

By requesting a call, you consent to your information being shared in accordance with the NZAA Privacy Policy and the Asteron Life’s Privacy Statement.

Our insurance partner

AA Life insurance policies are brought to you by the New Zealand Automobile Association Incorporated and underwritten by Asteron Life Limited.

Financial strength rating

Asteron Life Limited has been given an A+ financial strength rating by Standard & Poor’s.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you can get professional advice from an adviser who’s registered under the Financial Advisers Act 2008.