Terms and Conditions

Policy terms and conditions

You can review the terms of your policy within the Policy Wordings here.


Information provided to the AA Pet Insurance team is collected, used and stored in accordance with NZAA Privacy Policy, and shared, collected, and stored by Hollard Insurance for use in accordance with the Hollard Insurance Company Privacy Policy and PetSure Privacy Policy.

Website terms and conditions

While every reasonable effort has been made to ensure that the information contained on this website is complete and accurate, neither PetSure (as the issuer of the AA Pet Insurance policies), Hollard Insurance Company, nor The New Zealand Automobile Association Inc. represents or warrants the accuracy or completeness of any information on this website, or that this information is suitable for use in every situation.

The information contained on this website is of a general nature only and it is not financial advice. If you would like financial advice about the products described or your particular financial situation or goals, please contact your financial adviser. It is important that you treat this website and the information it contains simply as a guide. Full details of the products described or referred to on the website, including full descriptions of defined terms, are set out in the relevant policy wordings. You can obtain these from us here or by calling us on 0800 700 555.

Neither The New Zealand Automobile Association Inc., PetSure, nor Hollard Insurance Company accepts any responsibility or liability arising directly or indirectly from or in connection with your use of or reliance on this website and the information and representations contained on it, or from any omission from this website. In the event of any inconsistency, implied or otherwise, between the information on this website and any policy wordings, then the policy wordings will prevail.

The Insurer

AA Pet Insurance policies are brought to you by the New Zealand Automobile Association Incorporated (AA), are administered and managed by PetSure (Australia) Pty Ltd, and are underwritten by The Hollard Insurance Company Pty Ltd.

Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. For more details on the Financial Strength Rating, please click here.

Financial advice

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information doesn’t take into account your specific financial situation, needs or goals and is not intended to be financial advice.

If you'd like to receive financial advice, you should get professional advice from a registered financial adviser.