Terms and conditions

Be confident knowing what your pet insurance covers

Pet insurance can help cover unforeseen vet bills, accidental injuries and illness. We want to make sure you’re confident knowing what your pet is and isn’t covered for.

That means understanding the benefits as well as your responsibilities, the cover limits and exclusions of your policy.

Please ensure you have read and understood the policy documents prior to choosing your pet insurance plan. For your reference our full Policy Wording documents are available below to either read online or download.

For policies purchased from 1 March 2020 please refer to

Comprehensive and Essential Plans Policy Wording

Accident Only Plan Policy Wording

Starter Cover for Puppies and Kittens Terms & Conditions

For policies purchased prior to 1 March 2020 please refer to

Comprehensive and Essential Plans Policy Wording

Accident Only Plan Policy Wording

Starter Cover for Puppies and Kittens Terms & Conditions

Get in touch

We’re here to help, so if you have any questions please get in touch.

We’re available 8:30am to 5pm Monday through to Friday
0800 700 555

The Insurer

AA Pet Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (incorporated in Australia). You should consider the policy wording before making any decisions about this pet insurance policy.

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Financial Strength Rating

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.

General Information

Our website provides general information only about our products and services to help you make choices when it comes to protecting the things in life that really matter. The information does not take into account an individual's particular circumstances, financial or otherwise and is not intended to be financial advice. You should consider if this product suits your needs by reviewing the policy documentation carefully. We do not provide insurance advice nor suitability of the product for your needs.