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Complaint Process

We are committed to treating any complaint seriously and making things right as fairly and quickly as possible.

We have a formal complaints resolution process which ensures that a manager is made aware of all complaints under investigation and oversees the handling and resolution of all complaints.

> Allianz Partners Dispute Resolution Process

Contact Details

If for any reason you are unhappy with our service or sales process, you can contact us by:

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Phone

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Mail

Complaints Resolution, PO Box 33313, Takapuna, Auckland 0622

We will acknowledge your complaint within one working day. If it cannot be resolved within two working days, we will be in touch with you to agree a new timeframe.

ALLIANZ Travel Insurance partner

Our insurance partner

AA Travel Insurance policies are issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157), underwritten by Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) and distributed by The New Zealand Automobile Association (Incorporated). 

Before purchasing, you should read the Policy Wording to ensure that the policy meets your needs. Terms, conditions, limits, sub-limits and exclusions apply. 

Financial Strength Rating

Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan), has a financial strength rating of A+ (Stable) given by S&P Global Ratings. View the full details on the Financial Strength Rating.

 

AA Member benefit

10% AA Member discount available for new policies.

Terms and conditions apply.*

More Information

*AA Members can receive a 10% discount on AA Travel Insurance. Simply provide each traveller’s valid AA Membership number on application. Discount applies to the premium for each AA Member on standard policy and any additional pre-existing medical cover, but does not apply to additional cover for high value items.