If you're contacting us about an existing policy, you will be asked for your policy number. Your policy number can be found on your confirmation email or on your Certificate of Insurance.
For general enquiries and sales:
New Zealand toll free 0800 808 203
Worldwide/local number +64 9 300 8590
We're available Monday to Friday 8:30am-5:15pm and Saturday 10am-1:45pm.
We also provide access to 24/7 worldwide emergency assistance in case something crops up during your trip.
If you’re experiencing any of the following, contact emergency assistance for help:
Not sure if your situation qualifies? That’s okay—emergency assistance may still be able to help, so feel free to call one of the emergency assistance numbers provided.
New Zealand 0800 837 103
Australia 1300 889 312
USA and Canada 1 833 824 6659
Other countries +61 2 8907 5288
When you call, you'll be asked for:
AA Travel Insurance policies are issued and underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640) trading as Zurich New Zealand, distributed, arranged and administered by Cover-More (NZ) Limited (NZBN: 9429038789373: FAP FSP26184), and promoted and distributed by The New Zealand Automobile Association (Incorporated). For further information see Zurich New Zealand’s financial strength rating. Consider the Policy Document before deciding to buy this product. Limits, sub-limits, conditions, and exclusions apply. Standard excess may apply.
Zurich Australian Insurance Limited (ABN 13 000 296 640) trading as Zurich New Zealand has a financial strength rating of AA- from S&P Global Ratings. This rating shows that the company has very strong financial security characteristics. This is reviewed annually and may change from time to time. View the full and current financial strength rating.
For general enquiries and sales:
Freephone Within NZ: 0800 486 048
Overseas: +64 9 486 0048
We're available Monday - Friday, 8.30am - 5pm.
We also provide access to 24/7 worldwide emergency assistance in case something crops up during your trip, no matter where you are in the world.
In an emergency call Allianz Partners immediately for urgent assistance if:
Worldwide +64 9 486 6868
Australia toll free 1 800 554 114
UK toll free 0808 589 3893
USA toll free 1 800 326 1543
When you call, you'll be asked for:
AA Travel Insurance policies issued before 1 December 2025 were issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157), underwritten by Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) and distributed by The New Zealand Automobile Association (Incorporated).
Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan), has a financial strength rating of A+ (Stable) given by S&P Global Ratings. View the full details on the financial strength rating.
The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.
*Provide a valid AA Membership number at time of purchase. Discount applies to the total premium.
