search
Login
Login
hero-image

Make a claim

How to claim on your policy

To make the process go smoothly, submit your claim as soon as possible, with all the details and documentation needed to support it, for example, police reports, valuations, medical reports, receipts or proof of ownership.

To make a claim you will require your policy number. Your policy number can be found on your confirmation email or on your Certificate of Insurance.

Using the online claims portal can help speed up the processing of your claim.

Claim online

If you're unable to use the portal, download and complete a claim form, then email or post the form along with your supporting documents using the contact information below. We recommend keeping a scan or photocopy of the originals for your records.

Visit advice for lodging your claim for more information.

If you have any further questions, you can contact our customer service team on 0800 808 203, Monday to Friday 8.30am - 5.15pm, Saturdays 10am - 1.45pm.

Download our claim form to submit via email or post.

Email: aatravelclaims@covermore.co.nz

Mail

AA Travel Insurance
Claims Dept 
PO Box 105-203
Auckland 1143

Our insurance partner

AA Travel Insurance policies are issued and underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640) trading as Zurich New Zealand, distributed, arranged and administered by Cover-More (NZ) Limited (NZBN: 9429038789373: FAP FSP26184), and promoted and distributed by The New Zealand Automobile Association (Incorporated).  For further information see Zurich New Zealand’s financial strength rating. Consider the Policy Document before deciding to buy this product. Limits, sub-limits, conditions, and exclusions apply. Standard excess may apply.

Financial strength rating

Zurich Australian Insurance Limited (ABN 13 000 296 640) trading as Zurich New Zealand has a financial strength rating of AA- from S&P Global Ratings. This rating shows that the company has very strong financial security characteristics. This is reviewed annually and may change from time to time. View the full and current financial strength rating. 

Claim online

Phone 0800 486 048, Monday to Friday, 8.30am - 5pm NZST.

Download our claim form to submit via email or post.

Email claims@allianz-assistance.co.nz

Mail

AA Travel Insurance - Claims
PO Box 105-203
Takapuna
Auckland 

Policies issued prior to 1 December 2025

AA Travel Insurance policies issued before 1 December 2025 were issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157), underwritten by Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) and distributed by The New Zealand Automobile Association (Incorporated). 

Financial strength rating

Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan), has a financial strength rating of A+ (Stable) given by S&P Global Ratings. View the full details on the financial strength rating.

Financial Advice

Financial advice

The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.