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Contact Us

Get in touch with our friendly team

Our friendly customer care team are more than happy to help if you have any questions. Give us a call or point that mouse and send us an email. We’re pet lovers too and are here to help. Contact us to chat about your pet insurance needs.

Sales and general enquiries

Monday to Friday 9am to 5pm (except public holidays)

Call: 0800 700 555
Email: info@aapet.co.nz

Claims

Monday to Friday 9am to 5pm (except public holidays)

Call: 0800 700 555
Email: claims@aapet.co.nz

AA pet insurer

The Insurer

AA Pet Insurance policies are issued by The Hollard Insurance Company Pty Limited (Hollard), distributed by The New Zealand Automobile Association (Incorporated) and administered and managed by PetSure (Australia) Pty Limited. 

Insurer Financial Strength Rating 

Hollard has a financial strength rating of A (Strong) issued by Standard & Poor’s. For further details about this, please click here.

Financial advice

This is general information only and it is not financial advice. This information does not take into account your specific financial situation, needs, or goals. Please consider the relevant Policy Document availablehere to ensure these products meet your needs. Terms, conditions, limits, and exclusions apply. Waiting periods and excesses may also apply.

AA does not guarantee the obligations of, or any products issued by, Hollard. AA may receive commission payments as a result of the arrangement of AA Pet Insurance policies. 

AA Member benefit

5% AA Member discount available on new policies.

Terms and conditions apply.*

More Information

> Policy Document

> Make a claim

> Complaint Process

> Terms and Conditions

> About Us

> Pre-Existing Conditions

> NZAA Financial Advice Provider Disclosure

> NZAA Privacy Policy

*Eligible AA Members who wish to activate this 5% discount on each AA Pet Insurance policy must provide a valid membership number: (a) at point of purchase for the discount to apply; or (b) prior to renewal for the discount to apply at renewal. For full terms and conditions, click here.