Get in touch with our friendly team
Our friendly customer care team are more than happy to help if you have any questions. Give us a call or point that mouse and send us an email. We’re pet lovers too and are here to help. Contact us to chat about your pet insurance needs.
Sales and general enquiries
Monday to Friday 9am to 5pm (except public holidays)
Call: 0800 700 555
Email: info@aapet.co.nz
Claims
Monday to Friday 9am to 5pm (except public holidays)
Call: 0800 700 555
Email: claims@aapet.co.nz
The Insurer
AA Pet Insurance policies are issued by The Hollard Insurance Company Pty Limited (Hollard), distributed by The New Zealand Automobile Association (Incorporated) (AA), and are administered and managed by PetSure (Australia) Pty Limited (PetSure).
Financial Strength Rating
Hollard has a financial strength rating of A (Strong) issued by Standard & Poor and for further details about this, please click here.
Financial advice
This is general information only and it is not financial advice. This information does not take into account your specific financial situation, needs, or goals. Please consider the relevant Policy Document available here to ensure these products meet your needs. Terms, conditions, limits, and exclusions apply. Waiting periods and excesses may also apply.
AA does not guarantee the obligations of, or any products issued by, Hollard. AA may receive commission payments as a result of the arrangement of AA Pet Insurance policies.
5% AA Member discount available on new policies.
Terms and conditions apply.*
More Information
> NZAA Financial Advice Provider Disclosure
* 5% AA Member discount available when you provide us with your valid AA Membership number on application.