Make a Pet Insurance Claim

We understand that it can be quite stressful when your pets get sick or injured, and that caring for them is a top priority.

To make the claims process go smoothly, submit your claim as soon as you can with all the details and documentation needed to support it, for example:

• Itemised invoice
  • This means an invoice that has a breakdown of costs for the treatment you’re claiming for. The invoice needs to confirm the amount that has been paid, or other proof of payment must be supplied.
• Consultation notes
  • Just like our GPs, vets keep a record of each visit. To be able to assess your pet’s claim, we need a copy of the vet’s consultation notes for the date your pet’s treatment took place.
• Vet history
  • Sometimes we ask for additional vet history to make sure we have all relevant information for your pet. To make sure that your claims can be processed quickly, you can supply a complete record of the visits that your pet has made to the vet. You only need to submit this once and we’ll keep a record of it for future claims.

Want to know if you are covered prior to treatment?

You can check out the Pet portal for a summary of your coverage or refer to your Policy Document and Certificate of Insurance for all your coverage information. 
 
Pre-approvals aren’t mandatory, but can provide you with additional reassurance, so if you want to know if an upcoming or specific treatment for your pet will be covered, all we need is for you to email us at claimreview@petsure.com.au with the following: 

• Policy number or Policy Holder and Pet Name 

• Name of the condition being treated and the proposed procedure 

• Name of your regular vet and the vet where the procedure will take place 

• An itemised estimate of costs relating to the procedure (optional- if you have it!) 

Once we receive this information, you can expect to hear back from us within two business days. 
 
Note: A pre-approval will not be deemed to be valid unless we have agreed to it in writing. The reimbursed amount may vary from the pre-approval if the treatment provided by your vet differs from the treatment request in the pre-approval